Experience Director, Guest Experience

3 days ago

Singapore beBeeExperienced Full time

About Four Seasons

Four Seasons is a global leader in luxury hospitality. Our mission is to create unforgettable experiences for our guests.

Job Description

We are seeking an experienced professional to lead our Guest Experience team. As an Assistant Manager, Concierge , you will be responsible for delivering exceptional service to our guests.

Responsibilities:

  • Deliver prompt, personalized responses to guest inquiries
  • Handle guest concerns and special requests with confidence and discretion
  • Serve as a knowledgeable resource for hotel information and local area insights
  • Accurately manage the processing of packages, messages, and mail
  • Keep Concierge materials and digital tools up to date
  • Cultivate relationships with local partners to gain access to exclusive experiences
  • Assist with luggage and package storage and retrieval
  • Use internal systems to record preferences and track special arrangements
  • Support administrative duties such as managing e-attendance and overtime reporting
  • Lead daily Concierge operations in the absence of the Chef Concierge

Requirements

  • A certified member of Les Clefs d'Or with prior leadership experience in Concierge
  • A leader with emotional intelligence and the ability to mentor and inspire others
  • A deep understanding of the guest journey and commitment to crafting meaningful touchpoints
  • Strong local knowledge and passion for uncovering exceptional guest experiences
  • Excellent interpersonal and organisational skills
  • Comfortable using hotel software and guest experience platforms

Benefits

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability)
  • Paid holidays/vacation
  • Dental and medical/life insurance

Schedule & Hours

This position requires flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and holidays.

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