Manager, Aftersales Technical, Hub APAC

12 hours ago

Singapore UD TRUCKS SINGAPORE (PTE.) LTD. Full time

Role description: Responsible for quality and technical support in Hub APAC, ensuring highest level of customer satisfaction and maintaining a close contact with the regions and customers to ensure regular check-ins and engagement.Responsibilities: Product Quality: Consolidate and track all quality and technical issues are reported, addressed and escalated to relevant parties until it is resolved Analyse field failures and provide feedback to UDIS HQ for additional support as required Implement solutions for key product quality issues per region by securing technical reports and ensure parts availability for replacement of failed parts Evaluate the need to implement technical skill enhancement programs related to product quality across the regions to better support the importers Responsible for conducting product quality meetings for UD Trucks with regions Responsible for conducting annual quality and warranty seminars for the regions to share updates on quality issues and solutions Technical Support: Spearhead all processes related to handling technical crises within the regions Ensure consistent support through importer network by providing training on technical and quality systems Create and develop solutions for market-specific technical issues, including service documentation, diagnostics and truck updates Ensure technical issues are promptly and accurately handled by respective departments and address concerns properly Actively follow-up and consolidate product problem resolution process to ensure continuity of issues identified and highlight concerns to relevant parties Ensure that technical documentation available within Hub APAC is available and current Collaborate with UDIS/ UDTQA to solve retrofit issue to meet regional demands Hub Accident and Fire Inspector (AFI): Accountable for Hub Accident and Fire inspections including conducting field investigation for any fire and incident cases reported Adhere to standard protocol to ensure all details required for analysis are properly outlined. Consolidate all incident reports with facts and share with UDIS/ UDTQA AFI Ensure root cause analysis conducted with UDIS/ UDTQA AFI and provide an update to regions and ensure local safety authorities informed about the incident Requirements: Minimum of 5 to 8 years' experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia Existing experience and business acumen of the Japanese truck brand in Oceania and Asia is a major plus Understanding and knowledge about technical (including electrical or mechanical engineering), quality and aftersales knowledge in commercial vehicles Experience in truck technical, commercial aftersales and quality and warranty process Entrepreneurial mindset for lean, cost-efficient, and creative solutions Ability to manage and drive a wide range of diverse issues International experience and multicultural competence Fluent in English, both written and spoken. Any other additional Asian language will be a plus.

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