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Sales Support Executive
2 weeks ago
This is a full-time Sales Support Executive (Customer Service) role based in the Yishun Region, reporting to the Sales team at First Port Global Pte Ltd. In this customer-facing role, you will be providing comprehensive sales support and excellent customer service to our valued clients. What you\'ll be doing Responding to customer enquiries and managing customer accounts in a timely and professional manner Sourcing competitive quotes from vendors Providing sales support by preparing costing, sales quotations, following up on lead generation activities and processing orders Maintaining accurate records and data in our ERP system Coordinating with internal teams to ensure seamless delivery of order to customers Identifying and escalating any customer issues or concerns to the appropriate team members Participating in team meetings and contributing to the continuous improvement of our customer service processes What we\'re looking for At least 2 years of experience in a sales support or customer service role, preferably in the industrial products Strong communication and interpersonal skills, with the ability to build rapport with customers Excellent problem-solving and decision-making skills, with a focus on providing outstanding customer service Proficient in using ERP software and Microsoft Office applications A team player with a positive attitude and a willingness to learn and adapt in a fast-paced environment What we offer At First Port Global Pte Ltd, we are committed to the growth and development of our employees. We offer a competitive remuneration package, opportunities for career progression, and a supportive work environment that fosters teamwork and collaboration. About us Founded in 2008, First Port Global is a leading industrial solutions provider based in Singapore. Despite humble beginnings, the company has grown into a team of dedicated professionals and expanded its supply portfolio to various sectors including port terminal, transportation, airport and utilities. With a focus on customer satisfaction and innovation, we have established a strong reputation for delivering exceptional results for our clients. If you're excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now. #J-18808-Ljbffr
