Client Success Manager APAC

4 days ago

Singapore Worldpay Full time

Join the world of payments as a Client Success Manager APAC at Worldpay . This role is part of our expanding International Merchant Solutions division, working with high-growth verticals such as digital content, retail, airlines, crypto, regulated gambling, and travel. About the Team Our Customer Experience team drives the success of our enterprise clients across APAC, ensuring consistent, high‐quality service and fostering long‐term partnerships. What You'll Own as the Client Success Manager As a Client Success Manager, you will be the primary liaison for the service side of the client relationship, managing ongoing relationships, escalations, project oversight, and service delivery. Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients. Serve as primary point of contact to support problem resolution and ensure client retention. Develop strong working relationships with assigned clients and internal Worldpay resources. Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer. Identify opportunities to grow our clients' share of wallet through cross‐sell of value‐added services. Coordinate with clients, relationship managers, and other relevant areas to ensure clients are properly serviced and all operational arrangements are in place. Other related duties assigned as needed. What You'll Bring The ability to establish and maintain effective working relationships, both internally and externally. Strong organizational and time‐management skills. Broad knowledge of Worldpay products and related services. A strong aptitude for analysing and solving problems. Prior banking or finance‐related experience is a plus. What Makes a Worldpayer Think, Act, Win. We stay curious, ask the right questions, and find creative solutions to simplify the complex. Every Worldpayer is empowered to make the right decisions for their customers and is committed to continuous learning and improvement. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Apply Now Does this sound like you? Apply now to write the next chapter in your career. #J-18808-Ljbffr

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