Director, Client Success

We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.

Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.

The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.

We're excited about our next phase of growth. We're launching new tech, adding new solutions and now we're looking for YOU — eager for a challenge, energized by innovation and aligned with our mission to deliver a future of work without borders.

**Key Responsibilities**
- Serve as primary point of contact for a short-list of strategic accounts in the APAC region
- Lead hiring plans and onboarding of new Account Managers and Implementation Managers focused on the APAC region; serve as a mentor with a focus on development of skills, processes and best practices
- Coach team members in development of account strategy and structured business reviews, customer advocacy, overall success and growth planning; establish and manage team-wide and individual OKRs and KPIs (Customer Success/recurring revenue business model-based)
- Partner with internal stakeholders and work cross-functionally with Operations (service delivery), Sales/Implementations, and Product/Tech, et al, to optimize the customer experience and help propel the company to the next stage of growth
- Synthesize available data, reporting and insights to make informed and effective revenue-impacting decisions
- Partner with customer stakeholders (and uncover new ones) to understand immediate and future needs and initiatives, and to identify appropriate value adding and revenue growth opportunities (as well as any challenging areas in the relationship to rectify)
- Drive overall client satisfaction (NPS gauged); focusing on key activities designed to facilitate a successful engagement - including issue troubleshooting/resolution
- Be accountable, and hold all stakeholders accountable, to ensure world-class delivery of our EOR/HR services and technology

**About You**
- Strong leadership skills, demonstrated ability managing and developing client-facing resources in a B2B environment
- Knowledge of EOR/HR services and technology landscape is preferred (and/or SaaS experience highly advantageous)
- Deep commercial acumen and revenue-driving background (forecasting, monthly tracking, growth planning, etc.)
- Proven results in operational/organizational design and improvement; history of steering efficiency and scalability, change management
- Demonstrated success building strong internal and external relationships, including collaboration, conflict management and negotiation/influence
- Strong communication skills, including the ability to speak/present to the C-level (internally and externally)
- Excel in a fast-paced, innovative environment
- Experience and comfort with HubSpot CRM platform advantageous
- Bachelor's Degree required, with 6+ years of relevant client relationship management experience (Sales experience helpful), and at least 3 years of experience managing people
- Prior experience in APAC required, Mandarin proficiency desired (in addition to English fluency - required).
- Entrepreneurial spirit; embrace challenges and flexibility, embody resilience, be a solution-oriented problem-solver and creative thinker
- A strong desire and ability to add to our culture of diversity, equity, and inclusion

**What We Value**
- NEVER SETTLE - You are a bar-raiser who is never content with the status quo nor second place. You seek opportunities to go above and beyond to deliver the extraordinary. You enjoy endlessly optimizing.
- THIRST FOR KNOWLEDGE - What you don't know yet thrills you. You are a naturally curious life-long learner with an appetite to be more and do more.
- LOVE WHAT YOU DO - We're in the business of making global expansion easier using revolutionary HR tech. Do you love to h