Global Response Operations
2 weeks ago
The Detection team within Global Response Operations is focused on detecting emerging on-platform risks that pose harm to our community and businesses on our platform. We identify, investigate and understand those risks. We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those risks.
We are looking for someone who has a passion for identifying risks and investigating to understand where and how these are manifesting on our platforms. A successful candidate possesses investigative skills and can work in ambiguous and experimental settings - we are looking for a self-starter who can work with loosely defined problem statements and nascent processes.
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, like child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
Responsibilities
- Drive the scoping & development of signals for key problem areas/abuses
- Identify emerging risks using on-platform and off-platform signals, through monitoring & analysis
- Conduct investigations to understand potential emerging trends and evolving risks in priority areas
- Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends
- Build and execute risk detection initiatives to support the management of critical events, such as elections and crises
- Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types
- Use quantitative & qualitative research methods to perform root cause analyses on investigative findings or high priority escalations
- Partner with internal experts to build understanding of how, where, and why a variety of abuse are experienced across the platform
- Synthesise investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk
- Influence and support innovation of technology, as well as adoption of technical solutions, that improves the team's capability to detect (efficiency, speed, and reduction on language dependence)
Minimum Qualifications
- Bachelor's degree or equivalent experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations
- 5+ years experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations
- Analytical thinking and problem solving experience
- Proficiency in SQL
- Experience working with complex data sets and an aptitude for identifying and analyzing risks using data skills
- Experience with communicating progress and outputs to both technical and non-technical audiences
- Experience prioritizing across multiple functions and tasks
Preferred Qualifications
- Experience with additional scripting languages and statistical analysis tools e.g. Python, PHP, R is a bonus
- Experience in actor behaviour investigation methodologies
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
-
Senior Director, Global Commercial
3 weeks ago
Singapore Valvoline Global Operations Full timeSenior Director, Global Commercial & Industrial Product Strategy Join to apply for the Senior Director, Global Commercial & Industrial Product Strategy role at Valvoline Global Operations Senior Director, Global Commercial & Industrial Product Strategy Join to apply for the Senior Director, Global Commercial & Industrial Product Strategy role at Valvoline...
-
Global Response Operations
7 days ago
Singapore Meta Full time**Global Response Operations - Detection Responsibilities**: - Drive the scoping & development of signals for key problem areas/abuses - Identify emerging risks using on-platform and off-platform signals, through monitoring & analysis - Conduct investigations to understand potential emerging trends and evolving risks in priority areas - Work...
-
Global Operations Optimization Manager- Singapore
11 hours ago
Singapore Spinnaker Global Full timeWe are currently working with a global commodity trader that are currently in the process of hiring an Operation Optimization Manager to work closely with the Global Operations Head within the freight team. This individual will take responsibility for streamlining their use of service providers on a global scale in conjunction with the Regional Team...
-
Singapore Meta Full timeMarket Specialist, Global Response Operations, Bangladesh Join to apply for the Market Specialist, Global Response Operations, Bangladesh role at Meta. The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what...
-
Singapore Meta Full time**Market Specialist, Global Response Operations, Philippines Responsibilities**: - Work as part of the Philippines team, enforcing on crisis response within the Asia Pacific region while specifically representing the Philippines market. - Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus...
-
Singapore Meta Full time**Market Specialist, Global Response Operations, Vietnam Responsibilities**: - Work as part of the SEO Vietnam team, enforcing on crisis response within the Asia Pacific region while specifically representing the Vietnam market. - Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on...
-
Market Specialist, Global Response Operations
2 weeks ago
Singapore Meta Full time**Market Specialist, Global Response Operations, Greater China Region Responsibilities**: - Work as part of the SEO GCR team, enforcing on crisis response within the Asia Pacific region while specifically representing the GCR market. - Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on...
-
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeThe Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the...
-
Operations Manager, Global Forwarding
2 weeks ago
Singapore Alcott Global Full timeReporting Manager- Regional Operations Manager, Global Logistics- Region- Global- Role- New CreatedHIGHLIGHTS - The Operations Manager is responsible for managing and ensuring the operations team provides the daily coordination, direction, and successful operations execution (on the plan, on time, on a budget) to ensure the seamless delivery of customer...
-
Singapore Meta Full timeJoin to apply for the Market Specialist, Global Response Operations, Myanmar role at Meta . The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. As the...
