Customer Success Manager

2 weeks ago

Singapore Cultivate Full time

Overview
We are partnering with a well-funded, high-growth start-up transforming how the world designs and builds. Their AI-powered cloud platform enables developers, architects, and design firms to explore, validate, and optimise building layouts rapidly. The solution empowers property developers to deliver building designs faster and more efficiently, saving significant time and cost. We are seeking a
Customer Success Manager
to join a team of passionate industry and technology experts. This role suits someone who combines architectural expertise with a love for technology and enjoys building trusted relationships with clients.
Key Responsibilities
Build deep relationships with developers, architects, consultants, and suppliers to understand their goals and translate them into product impact.
Drive adoption through tailored demos, technical pre-sales, workshops, and proof-of-concept.
Shape the product roadmap by bringing customer insights, feature requests, and competitive intel into planning.
Champion success from onboarding through to expansion, ensuring customers achieve measurable outcomes.
Collaborate across Product, Engineering, and Sales teams to deliver impactful solutions.
Key Skills and Experience Required
A degree in Architecture (Bachelor's or Master's) or equivalent experience.
Background in a developer's in-house design team or an architectural consultancy, with exposure from feasibility to build.
Proven experience managing customers, projects, or teams.
Strong presentation and communication skills with the ability to simplify complex ideas.
Excellent stakeholder engagement and influencing skills.
A passion for bridging design and technology to solve real-world challenges.
What's on Offer
The opportunity to join a well-funded, high-growth start-up shaping the future of building design.
Exposure to work alongside architecture, AI, and software engineering experts.
A hybrid work model in Singapore that balances flexibility with collaboration.
Career growth opportunities across product, sales, and engineering.
An environment where ideas directly influence product direction rather than sitting in a backlog.
Interested in learning more? Reach out to Cultivate or apply today to explore this opportunity.
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