Infrastructure services lead

2 weeks ago


Singapore Synapxe Full time

Position OverviewSupporting KTLO in our cluster agencies. Majority skill set is in EUC. High demands are mainly in that space and speed to market is essential
Role & ResponsibilitiesDuring IT Incidents
Serves as POC to GCIO, users and cluster management
Team wit IPM team to restore service as soon as possible
Work with GCIO on crisis management
Perform Root Cause Analysis together with the involved parties
During Peacetime
Review and analyse cluster's IT Health status reports and develop plan of action
Responsible for timely reports of SLAs and operational KPIs
Liaison to support Service Ops, day-to-day ground changes and requests in end-user computing needs
Support GCIO, Institution Directors/Leads and collaborate with infrastructural Services for IT workplan
General
Reports directly to GCIO
Work as a team with Service Ops Director
Cost / budgeting for new YR
handle operational issues/escalation
develop paper for purchasing of services/hardware
liaise with entities finance / procurement for budget, billing, procurement matters
able to work in an environment where request are adhoc basis (but with prioritization)
familiar with ITSM processes/tools i.e. Service Now, Bigfix
Manage infra-structure teams work assignments under his/her care
RequirementsDegree in related field of studies, i.e. Computer Science, Computer Engineering
Minimum 7 years' experience in IT related field
Familiar and have hands on experience with
ITSM process/tools
costing & budgeting
SLA management and reporting
Incident / problem mgmt. and Change process
Strong vendor and stakeholder management
IT Helpdesk process/procedures
Access and Software Distribution Management
Able to manage a Smail team of engineers (BAU)#J-18808-Ljbffr



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