Executive, Air Freight Customer Service(3PL Industry|Freight Operations|Export)

6 days ago


Singapore CVista HR Consulting Pte Ltd Full time

Working Location:
Alps Avenue
Company transport from:
Tampines and Tanah Merah
Working Hours:
5.25 Days (Monday - Friday 9am - 5:30pm, Alt Saturday 9am - 1pm)
Responsibilities:
Maintain direct contact with customers, providing friendly and reliable service at all times.
Ensure flight details are provided to customers within the stipulated time (1 hour) upon receiving the booking.
Review Export Documents for compliance when processing export work orders.
Apply the appropriate export permits and manage export customs processes in a timely manner.
Respond promptly to all incoming calls.
Continuously monitor the onboard status and inform customers of any irregularities.
Foster effective communication across all relevant departments (e.g., Operations, Warehouse, Traffic, Planning).
Ensure accurate and up-to-date application of Airfreight rates.
Stay informed of new changes and requirements set by airlines or governmental authorities.
Ensure all monthly customer reports are submitted on time without exception.
We seek Japanese-speaking candidates who are required to serve Japanese-speaking clients.
Requirements:
Minimum Diploma/Degree in Business, Logistics, Supply Chain, or a related field.
At least 2 years of experience in Air Freight Export Operations/ Air Freight Customer Service within the 3PL Industry.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced environment, prioritize tasks, and meet deadlines.
Singaporean only.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and provide advice related to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R22103985 | EA License 16C7883
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