IT Helpdesk

5 days ago

Singapore Manpower Staffing Services Full time

Key Responsibilities User Support & Incident Handling Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders Perform initial diagnosis and resolve or elevate issues according to ITIL processes Monitor ticket queues and ensure timely resolution in line with SLAs Maintain clear communication with users throughout the support lifecycle Knowledge & Documentation Update and maintain internal knowledge base articles Document troubleshooting steps and resolutions for future reference Contribute to continuous improvement of support documentation and workflows IT Provisioning & Access Management Install and configure software and basic hardware Set up network access, printers, and shared resources Manage user permissions and license allocations Ensure compliance with internal security and access policies Collaboration & Process Improvement Work closely with other IT teams to resolve complex issues Participate in service improvement initiatives and feedback loops Support audits and reporting related to ITIL processes and SLA metrics Key Requirements Minimum 1 year of experience in IT help desk or IT support Minimum 1 year of experience working in a financial institution or related field. Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders Maintain and update knowledge base articles Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)Collaborate with other IT teams to ensure seamless service delivery Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS. Other Skills and Experience ITIL Foundation certification Experience working on multinational projects or in global teams Professional experience in banking-related operations in Singapore and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities. #J-18808-Ljbffr

  • HelpDesk Support Engineer

    1 week ago

    Singapore Neurones IT Asia Full time $40,000 - $60,000 per year

    We are looking for HelpDesk Support Engineer and your role is defined as below:RoleMonitor and observe system alerts or out of the normal system behaviours.Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.Perform consolidation of records for reporting for monitoring,...

  • Team Lead

    2 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & Responsibilities Job Description & Requirements We are looking for a team leader to lead a team of IT Desktop and Helpdesk Engineers. He/She will assist the supervisor in overseeing operations on-site. Location at Science Park. Description of role - Assist supervisor in overseeing operations including staffing, scheduling and performance management....

  • Desktop Support Engineer L1

    2 days ago

    Singapore Total IT Global Full time $40,000 - $80,000 per year

    The Role: You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to usage of standard applications and IT services.Providing monthly help desk reports.Ideal...

  • Desktop Engineer

    7 days ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & Responsibilities Device Engineer Scope of services • Perform Asset Management of Infrastructure and Computing Devices • Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any supported software and hardware. • Work with 3rd parties vendors • Provide Training, Coaching and orienting users...

  • Helpdesk Ops Support Executive

    1 week ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Responsibilities**: man the project mailbox response/provide advise to users for issue raised maintain and categorize incident logs in CRM co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA compile weekly/monthly statistics for reporting **Requirement**: **Educational Qualification**: Diploma or...

  • Information Technology Support Analyst

    2 weeks ago

    Singapore Virtual IT Group (VITG) Full time

    Direct message the job poster from Virtual IT Group (VITG)Virtual IT Group (VITG) is one of Australia's leading managed IT service providers, partnering with businesses of all sizes to deliver technology that drives growth, security, and efficiency. With a national footprint, recently expanding into New Zealand, we pride ourselves on being more than just a...

  • Information Technology Support Analyst

    2 weeks ago

    Singapore Virtual IT Group (VITG) Full time

    Description Direct message the job poster from Virtual IT Group (VITG)Virtual IT Group (VITG) is one of Australia's leading managed IT service providers, partnering with businesses of all sizes to deliver technology that drives growth, security, and efficiency. With a national footprint, recently expanding into New Zealand, we pride ourselves on being more...

  • Information Technology Support Analyst

    2 weeks ago

    Singapore Virtual IT Group (VITG) Full time

    Description Direct message the job poster from Virtual IT Group (VITG) Virtual IT Group (VITG) is one of Australia’s leading managed IT service providers, partnering with businesses of all sizes to deliver technology that drives growth, security, and efficiency. With a national footprint, recently expanding into New Zealand, we pride ourselves on being...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Field Engineer- Singapore

    1 week ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...