Client Aviation Specialist

Client Aviation Specialist
Location: Singapore, SG,
Flexible Work Arrangement: Onsite
Job Category: Customer Standards & Services
Career Level: Executive
Requisition Id: 4713
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Client Aviation Specialist is responsible for supporting the aircraft management department assigned to the managed clients. This position will primarily provide support by conducting operational analysis, financial forecasting, review of our financial reporting tools, expense report validation and approval, as well as other functions assigned by the Client Aviation Director.
Main Responsibilities
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints
Resolves customer and vendor inquiries or complaints fairly and effectively, coordinating with internal teams as needed
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommends and implements programs to support customer needs, providing materials and guidance as needed
Create and maintain aircraft and client onboarding (and termination) project activities, connecting client requirements and Jet Aviation protocols
Revise onboarding activities checklists as needed
Liaises with client and recruiters to coordinate crew interviews, crew compensation market data, or supplementary crew requirements according to client specifications and business need
Manage and reconcile all assigned aircraft crew expenses
Administer internal e-platforms, SharePoint sites, and proprietary platform processes relating to assigned accounts, ensuring client data is accurate and maintained
Create and support aircraft sell sheets and marketing efforts, if applicable
Create client data reports, budgets, and dashboards in conjunction with aircraft team members
Support collection and risk mitigation efforts with client service team members
Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are coordinated and documented according to internal processes and client requirements
Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Minimum Requirements
Bachelor’s degree (B.S. or B.A.) from four-year College or University strongly preferred.
Basic understanding of Corporate Aviation experience highly preferred.
Customer relations experience required
Minimum 4 years of relevant work experience
Accounting experience highly preferred
Experience working with CTA/FOS and SAP is desirable
Extensive knowledge of Microsoft Office Suite products
Must be available to travel for company meetings, industry events and client visits
This position may be required to work flexible schedules such as weekends, nights and holidays. Client Support Specialist may need to respond/travel on rare occasions with minimal notice
Attends meetings and training programs, as required
Proficient and knowledgeable in all client representatives’ duties and responsibilities
Good communication skills
Common courtesy and customer orientation
Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job
Desired Characteristics
2 years’ related experience as a commercial driver strongly preferred
Customer service and safety focused
Excellent communications, customer service and people skills
Results driven – able to execute with high personal accountability
Strong initiative and self-direction
Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
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