Client Aviation Manager
2 days ago
Overview Client Aviation Manager Location: Singapore, SG, Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Executive Requisition Id: 4713Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary The incumbent is responsible for supporting the aircraft management department assigned to the managed clients. This position will primarily provide support by proactive communication with the client, conducting operational analysis, financial forecasting, review of our financial reporting tools, expense report validation and approval, as well as other functions assigned by the Client Aviation Directors. Main Responsibilities Act as the primary liaison for assigned clients, ensuring high levels of satisfaction and responsiveness Maintain regular communication with clients to anticipate needs and provide timely resolutions of service requests, billing inquiries, suggestions and complaints Resolves customer and vendor inquiries or complaints fairly and effectively, coordinating with internal teams as needed Collaborate with cross-functional teams on contracts, billing, operational and compliance matters to ensure delivery of operational and customer efficiency Provide product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships Recommend and implements programs to support customer needs, providing materials and guidance as needed Create and maintain aircraft and client onboarding (and termination) project activities, connecting client requirements and Jet Aviation protocols Support onboarding of new clients, including documentation, orientation and initial service setup Coordinate with clients and recruitment teams to arrange crew interviews, provide market insights on market best practices on crew handling, and address additional crew requirements in line with client expectations and operational needs. Manage and reconcile all assigned aircraft crew expenses (lead pilot only)Administer internal e-platforms, SharePoint sites, and proprietary platform processes relating to assigned accounts, ensuring client data is accurate and maintained Create and support aircraft sell sheets and marketing efforts, if applicable Create client data reports, budgets, and dashboards in conjunction with team members Support collection and risk mitigation efforts with client service team members Ensure amendments to client agreements (i.e., leases, certificates of insurance, etc.) are coordinated and documented according to internal processes and client requirements Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Minimum Requirements Bachelor’s degree (B.S. or B.A.) in Business, Aviation Management, Hospitality or related field Strong knowledge of business aviation, charter services, and/or customer relations in luxury or hospitality experience More than 5 years of experience in client services,
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Client Aviation Manager
2 days ago
Singapore Jet Aviation AG Full timeClient Aviation Manager Location: Singapore, SG, Flexible Work Arrangement: OnsiteJob Category: Customer Standards & ServicesCareer Level: ExecutiveRequisition Id: 4713 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
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Singapore AVIATION LABOUR GROUP PTE. LTD. Full timeOverview ALG is currently hiring Aircraft Technicians to work for our aviation client based in Singapore. This role will be on a minimum one-year contract with an extension or a permanent role likely should you excel. Responsibilities Responsible for the broad range of maintenance tasks for several commercial aircraft models. Troubleshoot problems, make...
