Senior Client Experience Representative

1 day ago


Singapore Standard Chartered Full time

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Title: Senior Client Experience Representative
36714
Retail Banking
Regular Employee
Office - Full Time
19 Aug 2025
JOB SUMMARY

  • To comply with the processes on cash handling and branch operations as per Branch Operations Manual
  • To manage Branch operational risk and ensure controls are in place
  • To resolve client complaints/feedbacks/issues and manage clients service expectations
  • Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
  • Generate new sales opportunities through referral

RESPONSIBILITIES
Transaction Processing

  • Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
  • Ensure accuracy in all transaction processing
  • Ensure all clients' requests received - Drafts application, Telegraphic


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