Managed Services Engineer

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.
We do the right thing, and we do it right.
We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
We are
small enough to care locally, big enough to deliver globally
(5 continents, 18 offices, +650 experts from +50 nationalities)
We are
robust and resilient
(100% independent and 0 debt)
We are
entrepreneurs and passionate experts : We invest in what we believe genuinely and work as a collective intelligence
We are
positive, courageous, caring, doers and committed to excellence
YOUR ROLE AND RESPONSIBILITIES
Infrastructure Management
Support and maintain cloud infrastructure across Azure (primary), AWS, and on-premises environments for multiple clients
Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and performance
Manage and optimize infrastructure costs while maintaining service quality
Implement and maintain backup, disaster recovery, and business continuity strategies
Design, implement, and maintain CI/CD pipelines using GitHub Actions and GitLab CI/CD
Automate deployment processes and improve development workflow efficiency
Ensure security best practices are integrated throughout the CI/CD pipeline
Troubleshoot and optimize existing pipeline performance
Infrastructure as Code
Develop and maintain infrastructure using Terraform for consistent, repeatable deployments
Create and manage CloudFormation/CDK templates for AWS resources (preferred)
Version control infrastructure code and implement proper change management processes
Document infrastructure configurations and maintain architectural diagrams
Collaborate with clients and internal teams to design scalable, secure cloud solutions
Participate in architecture reviews and provide technical recommendations
Research and evaluate new technologies and services to improve client offerings
Contribute to infrastructure standards and best practices development
Client Support
Provide technical support and guidance to clients on infrastructure-related matters
Participate in client meetings and technical discussions as needed
Create and maintain documentation for client environments
Ensure SLA compliance and communicate effectively about service status
WHO YOU ARE
We are seeking an experienced DevOps Engineer to join our growing managed services team. In this role, you will be
responsible for supporting and maintaining cloud infrastructure
for our diverse client portfolio while ensuring
high availability, security, and performance across multi-cloud and hybrid environments .
Technical Skills
Cloud Platforms : Strong experience with Microsoft Azure (primary focus), working knowledge of AWS
Infrastructure as Code : Proficiency with Terraform for multi-cloud deployments
CI/CD : Hands-on experience with GitHub Actions and GitLab CI/CD pipelines
On-Premises : Experience managing traditional infrastructure and hybrid cloud environments
Operating Systems : Proficiency with Linux and Windows server administration
Networking : Understanding of cloud networking, VPNs, load balancing, and security groups
Monitoring & Logging : Experience with monitoring tools and log management systems
Professional Experience
3+ years of experience in DevOps, cloud infrastructure, or similar role
Experience managing infrastructure for multiple clients or environments
Proven track record of implementing automation and improving operational efficiency
Experience with incident response and troubleshooting in production environments
Soft Skills
Strong problem-solving and analytical thinking abilities
Excellent communication skills for client interactions and team collaboration
Ability to work independently and manage multiple priorities
Detail-oriented with strong documentation practices
Customer service mindset with focus on client satisfaction
BONUS SKILLS
Containerization : Knowledge of Docker, Kubernetes, Helm, and container orchestration
Configuration Management : Experience with Ansible, Puppet, or Chef
Security : Understanding of cloud security best practices and compliance frameworks
Certifications : Azure certifications (Azure Administrator, DevOps Engineer Expert), AWS certifications, or Terraform certifications
Scripting : Proficiency in PowerShell, Bash, Python, or other automation languages
Database Management : Experience with cloud databases and backup strategies
Agile/DevOps Culture : Experience working in Agile development environments
MORE ABOUT PALO IT:
We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:
Attain 50% of revenue from projects with a positive impact
Train 100% of our workforce on impact
Achieve B Corp certification among all 16 of our offices across the globe
Continuously measure & improve employee happiness
Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.
What We Offer
Stimulating working environments
Unique career path
International mobility
Internal R&D projects
Knowledge sharing
Personalized training
PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices
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