L1 Support Engineer

2 weeks ago


Singapore Temp-Team Pte Ltd Full time

About the Company Our client is a well-established consumer products and direct-selling organization with a strong regional presence and decades of successful operations. The company offers a stable and people-oriented work environment and is continuously enhancing its digital systems to support internal users and member services. We are seeking a dedicated IT Support Executive to provide reliable end‐user technical support and contribute to the company's ongoing digital transformation efforts. Responsibilities Provide Tier 1 IT support to end users by identifying, investigating, and resolving hardware and software issues related to laptops, servers, internal systems, and business applications. Manage user requests through the IT ticketing system, ensuring timely response and escalation to Tier 2 or external vendors when required. Collaborate with internal IT and business teams to ensure smooth system operations. Prepare regular reports on support trends and suggest improvements. Conduct user training sessions on internal systems, software, and IT best practices. Support ad hoc IT projects, including system upgrades, software rollouts, and process automation. Uphold IT policies and ensure data integrity, confidentiality, and compliance. Requirements Diploma or bachelor's degree in information technology, Computer Science, or related field. 1–3 years of experience in end‐user IT support or helpdesk operations. Working knowledge of desktop/laptop troubleshooting, network connectivity, phone systems, and standard business software. Good customer service mindset, problem‐solving, and communication skills. Organized, proactive, and able to manage multiple requests in a fast‐paced environment. This position offers an opportunity to join a long‐established and trusted company that values stability, teamwork, and continuous improvement. Interested applicants kindly write to with your updated resume along with your current remuneration details, notice period and expected salary. #J-18808-Ljbffr


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