ServiceNow Project Manager

2 weeks ago

Singapore Veracity by RGP Full time

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master. The Project Manager/Scrum Master plays a critical part in Veracity's professional services by managing and leading our customer projects and agreements. The primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers. You will have a passion for customer success and be self‐motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders. Key Responsibilities Accountable for management of overall project including scheduling, scope and budget Managing projects, sprints, updating details and providing regular reporting Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project Understands and engages expertise of others alongside own Working independently on projects Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5Monitors and measures customer satisfaction Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control Competent use of project planning, tools, milestones appropriate for the size and scale of the project Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines Works with the customer to determine a handover process to ensure skills

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