Project/program Mgmt Director

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What You Get To Do In This Role**:
Manage Program Scope, Objectives and Targets (Strategic Program Management)
- Advise Portfolio, Project, PMO and/or business leaders _to_ establish, measure, monitor and manage the Marketing Transformation Program’s vison, scope/charter, objectives and time horizon specific targets.
- Align the program plan with ServiceNow’s strategic plan targets (costs, revenue, profit) _to_ reconcile and remediate actual targets through gap-closing recommendations.
- Actively analyze the program’s objectives and targets to identify expected gaps or trends and proactively provide solutions _that _optimize program performance.

Manage Program Lifecycle
- Recommend program resources that deliver agreed upon objectives and targets _to _ensure that allocated resources are balanced against the confirmed resource needs.
- Identify choices, trade-offs and the prioritization of projects _to_ optimize the allocation of resources that achieve program objectives and targets or support new projects.
- Build and manage the program schedule, defining the critical path and tracking activities_ to _ensure that projects are meeting agreed upon deadlines, generating and communicating status reports, and escalating critical issues.
- Meet program financial objectives and targets _by _forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
- Achieve program objectives _by _contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, change management and customer-service standards.
- Define_ _program management standards for successful end-to-end program ownership, accountability, execution of timelines, risk management, and change management for all relevant work-streams.

Manage Program Metrics, Evaluation & Prioritization
- Establish, design, deploy, monitor and report key leading and lagging performance indicators _to_ ensure real-time or near real-time program transparency for key stakeholders.
- Evaluate existing projects and manage the intake and demand pipeline of the program, calibrating the assessment with governance and leadership Teams _to_ ensure data-based decision-making when selecting and de-selecting projects.

Drive Program Governance
- Orchestrate and own the Marketing Transformation Program’s governance structure (e.g., SteerCo, cascading sub-team structures, meeting cadence, etc.) _that_ ensures clear and timely decision ownership and optimal program resource allocation.
- Prepare and communicate status reports, dashboards, decisions and ongoing lessons learned to relevant leadership teams and appropriate stakeholders _that _ensures support and buy in for the program’s vision.

Oversee the Program’s Projects
- Deploy best-practice program and project management principles, tools and methods to ensure _that_ the program achieves cost, schedule, quality and adoption objectives.
- Lead program and project phase gate reviews and audits_ to _ensure that current and future risks are identified, and remediation plans are designed and deployed when necessary.
- Actively monitor in-process or completed projects _to_ ensure the achievement of committed benefits and value realization.

Optimize Program Processes
- Drive continuous improvement in program processes, governance and reporting _to_ _ensure waste minimization and strong buy-in for the program vision.
- Manage the program’s planning, review, and remediation processes _to_ ensure alignment with enterprise planning processes.

Critical Success Behaviors
- Flexibility and Adaptability - Mastery of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to design approaches and processes assuming that changes are inevitable.
- Influencing - Expert knowledge of effective influencing tactics and strategies; ability to elevate the most critical questions/issues and impact decis