Project Manager, ServiceNow

7 days ago

Singapore Temus Full time $80,000 - $120,000 per year

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role & Responsibilities:

  • Lead end-to-end ServiceNow initiatives, encompassing project planning, execution, risk mitigation, and on-time delivery.
  • Oversee outsourced vendors, including contract negotiation, performance tracking, and ensuring timely and quality delivery.
  • Collaborate with business units, technical teams, and leadership to gather requirements, define project scope, and ensure alignment with strategic objectives.
  • Provide technical direction to vendors, ensuring adherence to ServiceNow best practices in architecture, development, and integration.
  • Supervise and validate ServiceNow configurations, including custom workflows, automation, validation rules, and security settings.
  • Manage and coordinate third-party integrations and API connections with the ServiceNow platform.
  • Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to promote continuous delivery and iterative improvement.
  • Identify project risks, dependencies, and obstacles early, and implement proactive mitigation and resolution strategies.
  • Maintain comprehensive documentation including system architecture, business processes, and user guides. Deliver user training on ServiceNow functionalities.
  • Ensure all ServiceNow implementations adhere to security standards, governance frameworks, and relevant regulatory requirements.

Requirements:

  • Minimum 3 years of hands-on experience managing and implementing ServiceNow projects.
  • Strong understanding of the ServiceNow platform, including key modules (ITSM, CSM, FSM, HRSD, SPM, GRC etc)
  • Proven experience with ServiceNow implementation methodologies and industry best practices.
  • Strong analytical, conceptual, and problem-solving abilities
  • Excellent communication skills, with the ability to present ideas clearly and influence stakeholders
  • Proactive, self-motivated, and inquisitive, with a strong drive for continuous learning and improvement

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

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