L2 Application Ops Engineer

2 weeks ago

Singapore KRIS INFOTECH PTE. LTD. Full time

Job Description: Performing all run activities in respect of CA-CIB process, ensuring : SLA and priorities are respected. Appropriate reaction, in line with the severity of an incident or escalation. CA-CIB process are dully followed (service request, change, incident, problem management). Management of technical issues, escalations and ensuring good level of delivery. Primary operational technical support and assist the functional support teams. Good collaboration between various teams within ITS and also BLI. Continuous improvement of service: Propose improvement and solution to reduce repetitive tasks. Improving complex operations (DRP, Migrations, Major maintenance etc.). Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.). Reducing time-to-market by implementing CICD pipelines where possible. Improve and standardize existing workflow processes and framework. Bridging the gap between Dev and Ops. Managing knowledge within the team: Share the knowledge within AS teams through the WIKI. Promoting knowledge sharing within the organization (trainings, documentations etc.). Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc...): Act as global coordinator main events. Review of major releases roadmaps. Ensure post checks are documented, performed and report is shared. Requirements: Qualifications and Profile: The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role. Functional: No functional skills required. Experience in a banking environment is obviously a plus. Technical and process: Minimum 3 years of experience with UNIX environments. Minimum 3 years of experience in scripting languages such as Python, Powershell. Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes. Experience with task schedulers such as Control-M. Good understanding of IT ecosystems and application architectures. Knowledge about: CICD pipelines, ITIL practices, Agile practices, Lean. Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus. Soft skills: Good analytical and problem solving skills. Proactive and able to propose new ideas. Positive attitude towards continuous learning and improvement. Team player. Curious about new technologies. #J-18808-Ljbffr

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