L2 Application Support

1 day ago

Singapore Russell Tobin Full time

Employment Type: Full-time, Morning Shift, Onsite NOTE: Only Singaporean locals or PR holders can apply. Position Overview The L2 Support Technician plays a critical role in ensuring the stability, reliability, and performance of business applications and systems. This role is responsible for handling escalated tickets from L1 support , conducting in-depth troubleshooting , and collaborating closely with development and engineering teams to resolve complex technical issues. The ideal candidate has strong analytical skills, hands‐on experience in application support within the banking domain , and a solid understanding of both infrastructure and software components . Key Responsibilities Handle and resolve L2-level incidents and service requests escalated from the L1 support team. Perform root cause analysis , identify recurring issues, and propose long‐term fixes or automation opportunities. Collaborate with development and engineering teams to investigate and resolve application‐level issues. Monitor system health, performance, and stability across environments (production, UAT, SIT). Execute Unix/Linux‐based troubleshooting , log analysis, and process monitoring. Support and maintain application components involving databases, middleware, and APIs . Assist in deployments, patching, and configuration changes in coordination with release management teams. Ensure adherence to SLAs, operational standards, and incident management processes . Document troubleshooting steps, known error databases (KEDBs), and resolution procedures for knowledge sharing. Provide on‐call support and participate in shift rotations as needed. Required Skills & Experience 5+ years of hands‐on experience in L2 Support , Application Support , or Software Engineering roles. Proven experience providing L1 & L2 technical support within banking or financial services environments . Strong command of Unix/Linux systems, including shell scripting for automation and troubleshooting. Solid experience working with relational databases such as Oracle , including PL/SQL scripting and performance tuning . Good working knowledge of Java , Spring Framework , RESTful APIs , and SQL for debugging and analysis. Familiarity with microservices architecture and troubleshooting web‐based and distributed applications . Understanding of incident, problem, and change management processes in ITIL‐based environments. Excellent communication skills , with the ability to collaborate across teams and interact effectively with stakeholders. Strong problem‐solving, analytical, and documentation skills. Preferred Qualifications (Nice to Have)Experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, or Grafana). Exposure to CI/CD pipelines and version control tools (e.g., Jenkins, Git). Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes). Familiarity with banking applications , transaction systems, or

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