CUSTOMER SERVICE OFFICER

7 days ago


Singapore SmartHire by SEEK Full time

Overview CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING) — Our client is seeking a Customer Service Officer (Freight Forwarding) to join their team. This is an excellent opportunity to build your career in the freight forwarding industry with a reputable shipping company. You'\'ll play a crucial role in ensuring smooth logistics operations while providing exceptional customer service in international trade. This position offers comprehensive exposure to all aspects of freight forwarding operations, making it perfect for professionals looking to develop expertise in logistics, customs clearance, and supply chain management. What you'll be doing?Customer Relations Excellence: Provide outstanding customer service by promptly attending to inquiries, resolving complaints professionally, and maintaining positive relationships that support business growth. Carrier Management: Negotiate with carriers, manage bookings, and coordinate shipment logistics to ensure timely and cost-effective transportation solutions for clients. Transportation Logistics: Arrange comprehensive trucking and container stuffing services, ensuring seamless cargo handling from origin to destination ports. Documentation Management: Prepare and process essential shipping documents for various shipment types, ensuring accuracy and compliance with international trade regulations. Shipment Monitoring: Coordinate and monitor shipment progress, providing regular updates and proactively addressing any issues that may arise during transit. Customs & Permits Processing: Handle customs clearance procedures and permit applications, ensuring compliance with regulatory requirements for smooth cargo movement. Financial Coordination: Liaise with accounts department for carrier payments and support



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