Executive, customer management unit, oshd ministry of manpower | customer service
2 weeks ago
What the role is: To support OSHD’s customer management processes through handling of workplace safety and health-related enquiries via various feedback channels, whilst meeting the needs of OSHD’s stakeholders with high standards of customer service, professionalism and responsiveness. By doing so, we contribute to MOM/OSHD’s vision of creating a great workforce and a great workplace for everyone; and a country renowned for best practices in Workplace Safety and Health. What you will be working on: Advise customers accurately based on the regulations, guidelines and FAQs. Ensure all replies to customers are within the service standards of 1 working day for calls, 3 working days (simple) / 7 working days (complex) for emails. Adopt the No Wrong Door (NWD) policy to ensure a Whole of Government (WOG) approach when responding to customers. Assess the case and refer to the relevant agency for follow-up action(s). What we are looking for: Tertiary education in any discipline. Preferably with 1-2 years of relevant experience in dealing with customers or in a customer service environment. Familiar with customer relationship management (CRM) system to manage enquiries and interactions with customers. Able to read and comprehend Acts/Regulations will be an advantage, though not compulsory. About Ministry of Manpower: The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore’s workforce and workplace practices have to remain adaptable. MOM’s policies help enhance the workforce’s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all. #J-18808-Ljbffr
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Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Singapore National Library Board Full timeWhat the role is: Project Title: Enhancing the Safety Case regime for Major Hazard Installations Project Overview: Collate findings from Safety Case assessments Provide analysis and insight for industry, leading to forward action plans for the major hazard installations and industry, and support digitalisation efforts in data and visualisation Support...
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Executive, customer operations
4 weeks ago
Singapore Monetary Authority Of Singapore Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Singapore Monetary Authority Of Singapore Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Singapore Singapore Polytechnic Full timeWhat the role is: As a member of the Case Management Branch, you will be responsible for the case management of migrant workers who have housing, food and/or other employment related issues. You will have the opportunity to work with other teams and Divisions within MOM, across government agencies and external stakeholders, not only in case management but...
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Customer Service Coordinator
1 week ago
Singapore MINISTRY OF CLEAN PTE. LTD. Full timeAbout the Role">We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at the Ministry of Clean PTE. LTD.Job OverviewThe Customer Service Coordinator will be responsible for communicating and coordinating with customers regarding sales orders and inquiries, providing high-level telephone, email, and web chat...
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Singapore National Library Board Full timeWhat the role is: Project Title: ARIS - AI Reinforced Investigation System Project Overview: We are seeking a highly motivated and talented intern to join our team for a Data Science and AI project. This internship will provide you with valuable hands-on experience in developing an AI bot to improve operational capabilities in workplace safety and health....
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Facilities Assistant
1 week ago
Singapore MINISTRY OF CLEAN PTE. LTD. Full timeWe are seeking a highly motivated Facilities Assistant to join our team at the Ministry of Clean PTE. LTD.The successful candidate will be responsible for receiving deliveries, packing and organizing handover kits, and assisting in preparing units for handover.Key Responsibilities:To receive deliveries and ensure that they are properly stored and secured.To...
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Customer Service Representative
2 weeks ago
Singapore MINISTRY OF CLEAN PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MINISTRY OF CLEAN PTE. LTD.This is an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service and support to our clients.
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Customer Service and Sales Representative
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Singapore WEBSPARKS PTE. LTD. Full timeAbout the RoleWEBSPARKS PTE. LTD. is seeking a highly skilled Software Development Expert to join our team.Key ResponsibilitiesAnalyse the Ministry of Manpower's needs, scope the problem, and develop a business case to address it.Document requirements, source, and evaluate alternatives, and recommend a solution that best fits the Ministry's needs.Work with...
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Singapore Monetary Authority Of Singapore Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Singapore Singapore Polytechnic Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Singapore Nanyang Polytechnic Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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customer service manager
3 days ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
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customer service manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
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Singapore Nanyang Polytechnic Full timeWhat the role is: At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Senior officer
3 weeks ago
Singapore Monetary Authority Of Singapore Full timeWhat the role is: The MOM Enforcement team supports the Ministry to protect the interest of our workforce and to build progressive workplaces for Singapore. Join us and be part of the team to uphold various aspects of Singapore’s employment legislations such as the Employment of Foreign Manpower Act (EFMA), Employment Agencies Act (EAA), Employment Act...
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Customer Care Consultant
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...