Customer Experience

2 weeks ago

Singapore THE NUGGETS ACADEMY PTE. LTD. Full time

Are you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?
At The Nuggets Academy, we don't just teach, we
transform lives
. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.
This isn't your average front desk or admin role.
This is a
relationship role
.
A
trust-building role
.
A
make-a-mum-breathe-a-sigh-of-relief kind of role
.
What You'll Do (a.k.a. Why This Job is Fulfilling)
Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
Coordinate class placements, trial bookings, and onboarding logistics
Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
Spot gaps, suggest improvements, and help us raise the bar for parent experience
Who You Are (We're Looking for Heart and Hustle)
You love
talking to people
and making them feel at ease
You've got a
service heart
but you're not afraid to close a sale (you want families to join us)
You're the type who follows up without being chased
You can write with warmth and professionalism
You're organised, responsive, and not scared of Google Sheets or CRMs
You have experience in either customer service or sales (education background is a bonus)
What's in It for You
A
mission-led
team that values heart, growth, and high standards
Real
career progression
(we're growing fast—so will you)
Work that makes a
real impact
on families
Beautiful centre in Hougang with a friendly team
Work Schedule & Details
5-day work week, including
one weekend
Weekdays 12pm - 9pm, Weekends 830am - 6pm
Full-time role, on-site in Hougang
Salary range: commensurates with experience
How to Apply
Send us an email telling us:
Why you'd love to join The Nuggets Academy
One experience you've had giving great customer service or helping someone solve a problem
Your CV or LinkedIn link
We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about
people
and are ready to
grow with us
.
#J-18808-Ljbffr

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