E-Commerce Inventory Admin Executive

3 days ago


Singapore Lotte Duty Free Singapore Full time

Overview
2 weeks ago Be among the first 25 applicants
Role involves inventory control, e-commerce administration, and customer care with cross-functional collaboration across Retail Operations, Merchandising, and relevant stakeholders.
Responsibilities
Inventory and stock management: conduct daily stock checks of products and report findings to the Inventory Planner, Senior Security Specialist and Retail Manager; coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks; assist the Inventory Planner in validating count results of cycle counts/stock takes (during and post); maintain and update records used as references for checking and validation of items.
Master data: assist Inventory Planner with checking items or price tag issues and report promptly to the Merchandising Team.
Price tagging: liaise with Retail Operations in printing of new price tags for items with correct price tags.
E-commerce administration: process online orders including printing of packing list, delivery order and receipt; distribute orders to packers; act as liaison between CAG and frontline staff for goods order and goods delivery; track order fulfilment status; perform administrative duties such as filing e-commerce documents; assist in e-commerce inventory management, including archiving merchandise when out of stock; coordinate with relevant stakeholders to ensure e-commerce platform stock availability.
Customer care: handle online customers' enquiries, feedback and reservations; maintain strong partnerships with Changi Customer Centre team & Fulfilment Centre; maintain and update the E-commerce refund/exchange registry of the E-Commerce Team.
General: perform any other duties as assigned by the immediate supervisor/manager from time to time.
Qualifications
Diploma or Degree in relevant business-related discipline
Proven track record in a relevant role
At least 3 years' experience in a similar role
Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
Strong written and oral English communication skills
Excellent customer-service orientation
Ability to partner with multi-departments and external stakeholders
Problem-solving skills and meticulous attention to detail
Good organizational skill
Resourceful with a positive attitude and focus on customer satisfaction in a fast-paced environment
Benefits
Attractive salary packages commensurate with relevant work experience
Annual Leave from 14 to 18 days
Medical outpatient insurance coverage
Group hospitalization and surgery insurance coverage
Group dental insurance coverage
Performance bonuses subject to company and individual performances
Details
Seniority level: Associate
Employment type: Full-time
Job function: Administrative
Industries: IT Services and IT Consulting
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