Manager (Live Chat Experience)
7 days ago
Overview Join a global logistics MNC in enhancing customer experience 1-year contract with 1-month completion gratuity About Our Client The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the industry. Job Description Manage and oversee the live chat operations to meet customer satisfaction goals. Develop and implement strategies to enhance live chat efficiency and effectiveness. Monitor team performance and provide guidance to ensure optimal customer service delivery. Analyse live chat data to identify trends and areas for improvement. Collaborate with other departments to ensure seamless customer experiences. Train and support team members to maintain high service standards. Handle escalated customer queries and complaints through the live chat platform. Prepare and present performance reports to senior management. The Successful Applicant A successful Manager (Live Chat Experience) should have: 3-5 years of experience in service delivery and/or customer service operations, with at least 2 years in live chat or digital customer support Ability to analyse data and implement effective strategies to improve customer satisfaction. Excellent leadership and team management skills. Proficiency in using live chat software and related customer service tools. Strong communication and problem-solving abilities. What’s on Offer Opportunity to work in a globally recognised company within the transport and distribution industry. 1-year contract with 1-month completion gratuity Collaborative and professional work environment in Singapore. If you are ready to take on the challenge of this Manager (Live Chat Experience) role, apply now and join a leading organisation in Singapore's transport and distribution sector. © Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065. #J-18808-Ljbffr
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Manager (Live Chat Experience)
5 days ago
Singapore MICHAEL PAGE (PERSONNEL) PTE. LTD. Full timeOverview Join a global logistics MNC in enhancing customer experience 1-year contract with 1-month completion gratuity About Our Client The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the industry. Job...
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Islandwide, SG
3 days ago
Singapore MICHAEL PAGE (PERSONNEL) PTE. LTD. Full timeRoles & Responsibilities Join a global logistics MNC in enhancing customer experience 1-year contract with 1-month completion gratuity About Our Client The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the...
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Customer Service Officer
2 weeks ago
Singapore LINKTRIX CONSULTANTS PTE. LTD. Full timeOur Client is one of the leading Financial Firms in Singapore! As a Customer Service Officer, you will provide a personalized live chat and phone call service to customers on products and services enquiries in an effective and efficient manner. It's a good opportunity to begin a career in the industry. **JOB DESCRIPTION** - Attend to enquiries and requests...
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Asst Manager, Chat
1 day ago
Singapore Institute of Mental Health Full time-Family Group: Administration CHAT, Centre of Excellence for Youth Mental Health, offers a mental health service aimed at providing confidential mental health checks and support for youths and young adults aged 16 - 30 living in Singapore, linking them to appropriate mental health resources in a timely manner, conducting outreach to promote awareness of...
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Product Delivery Manager
2 weeks ago
Singapore Ola Chat Full timeDirect message the job poster from Ola Chat The Product Delivery Manager is responsible for carrying projects across the finish line once most of the requirements (≈ 70%) are defined. This role ensures that project execution, implementation, QA/acceptance, and delivery meet high standards of quality, timeliness, and completeness. The person will act as the...
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Project Executive
7 days ago
Singapore COMMUNIQUE LIVE ASIA PTE. LTD. Full timeRoles & Responsibilities Do you find yourself wondering what goes on behind the scenes of events and curious about how every little detail come together? In moments of chaos and uncertainty, do you find your organisational prowess, strong ability to prioritise and effective communication get you through even the most demanding of situations? Are you...
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Senior Product Designer, Chat Experience
2 weeks ago
Singapore OKXhas Full timeSenior Product Designer, Chat Experience OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange and developer of OKX...
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Customer Service
2 weeks ago
Singapore Transcendent Business Services Pte Ltd Full timeCustomer Service (Live Chat) MNC Call Centre Basic up to $3200 + up 500 incentive + shift allowance 5 days per week/ 44hrs/ week, Shifts 4am to 11pm (8-9hrs shift) East Area **Responsibilities**: - Work closely with partners, support advertising customers and deliver consultative support and education on our client’s products - Identify trends to...
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Customer Service Associate
1 week ago
Singapore GetGo Technologies Pte. Ltd. Full time**About GetGo Technologies**: GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that’s shared and sustainable for all. **About the Role**: Our customers are at...
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Senior Product Designer, Chat Experience
12 hours ago
Singapore OKX Full time $120,000 - $180,000 per yearOKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to...