Executive, Student Services

2 weeks ago

Singapore Singapore University of Social Sciences Full time

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Executive, Student Services (1-year contract)
Who We Are
As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit
Job Description
The Student Services (SS) Department would like to invite individuals who have a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via three contact channels (i.e., phone calls, emails, and walk-ins).
Handle and ensure student enquiries and feedback received via phone calls, emails, and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
Work with various departments and schools to provide guidance and advice on programmes to students, and to assist with students' requests.
Maintain the Student Portal and ensure information is up to date.
Provide administrative support (i.e., stationery requisition, department roster, prepare statistics and reports, etc.), and facilitate events and activities support.
Assist with University-wide activities support.
Job Requirements
Degree in any discipline (Diploma holders with relevant customer service experience will also be considered).
Preferably bilingual in English and Mandarin as the incumbent is required to respond to queries in Mandarin for our Chinese programmes.
At least 1 year of working experience.
Call centre experience will be an advantage.
Mature, meticulous, and possess a high level of discretion and integrity.
Good communication and interpersonal skills.
Able to commit to overtime work (up to 9:30 PM) when required and during peak periods of the University calendar.
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