Studio Customer Service Representative

1 week ago

Singapore beBeeCustomer Full time

Front of House Ambassador

We are seeking a highly skilled and charismatic Front of House Executive to join our team.

Main Responsibilities:

  • Greet and welcome clients with a friendly and professional attitude
  • Assist with class bookings, memberships, and general enquiries
  • Manage front desk operations including POS transactions and studio system updates
  • Support the scheduling and coordination of classes and instructors
  • Maintain a clean, tidy, and inviting reception and waiting area
  • Upsell packages, memberships, and studio offerings when appropriate
  • Handle feedback, suggestions, or complaints gracefully and escalate when needed
  • Support day-to-day studio operations including stock checks, towel service, and coordination with housekeeping/maintenance
  • Assist in events, promotions, or community activities when required

Requirements:

  • Prior customer service or front desk experience (preferably in fitness/wellness/hospitality)
  • Excellent interpersonal and communication skills
  • Comfortable with computer systems and booking platforms (training provided)
  • Able to multitask and remain calm in a fast-paced environment
  • Responsible, punctual, and a team player
  • Passion for health, wellness, or fitness is a plus
  • Able to work evenings, weekends, and public holidays

About This Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service and are looking for a new challenge, we encourage you to apply.

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