Product support specialist
4 weeks ago
Similarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions powers the digital strategies of companies like Google, e Bay, and Adidas. We help our customers succeed in today’s digital world by providing data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since We’re looking for a Tier 2 Product Support Specialist to become a product expert, assist our customers with various inquiries, and strengthen our relationships with our customers and users. This role reports to the Product Support Team Manager - Tier 1. Why is this role important at Similarweb? The Product Support Specialist acts as the first line of contact for all of our users and plays a critical role in building trust in our brand, services, and products. The Support Team is often the first point of contact for new users, giving us a unique opportunity to make their first experience with Similarweb amazing So, what will you be doing all day? As part of the Product Support team, your daily responsibilities may include: Providing high-quality, personalized support to our customers primarily through email, and fostering strong customer relationships. Supporting Similarweb employees by addressing any questions or issues with Similarweb products. Acting as an escalation point for our Tier 1 team for bugs, data inquiries, and advanced product questions. Becoming an expert in all Similarweb products, enabling you to address general product education inquiries. Collaborating with Product and R&D teams to resolve bugs and handle escalations, making prioritization decisions when multiple issues arise. Acquiring advanced knowledge of our data methodology to effectively manage complex data questions. Offering feedback to our Product team by sharing insights that could enhance customer experience and suggesting new product functionalities. This is the perfect job for someone who: Has at least 1 year of customer-facing experience (account management, client onboarding, customer support, or similar roles). Has at least 1 year of experience working directly with software (Saa S preferred) or in the digital marketing field Has SQL knowledge to query and analyze data discrepancies for efficient issue resolution. Is experienced with RESTful APIs and tools like Postman, with the ability to troubleshoot and perform API testing to diagnose customer issues effectively. Is a native-level English and exceptional verbal and written communication skills Is internet & tech savvy Has critical thinking and problem solving skills Demonstrate professionalism, and strong ability to work in a team environment Is highly service-oriented with customer-facing skills Has data analysis skills It’s a plus if you are someone who: Is experienced with Salesforce, JIRA, Zendesk or other support ticketing systems Has experience working in a Daa S company Has a strong understanding of the digital marketing space #J-18808-Ljbffr
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Singapore This is an IT support group Full timeJohnson & Johnson is recruiting for a Product Specialist, Surgery located in Singapore. The Product Specialist is responsible for building relationships with key accounts and manages a group of key accounts and territories. The position will develop business opportunities across the Ethicon range of products with the objective of achieving/exceeding the...
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Executive Support Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout HAYS SPECIALIST RECRUITMENT PTE. LTD.HAYS SPECIALIST RECRUITMENT PTE. LTD. is an IT consulting/IT services firm located in Singapore, expanding and growing a team of people who have a strong passion to create and introduce new products to the world.
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Singapore This is an IT support group Full timeWork Schedule Standard (Mon-Fri)Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled Sr Product Specialist to join our dynamic sales team in Singapore. This is an outstanding opportunity to play a key role in driving revenue growth and developing new business for our portfolio of products....
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Food Product Development Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Title: Food Product Development SpecialistWe are seeking a highly skilled Food Product Development Specialist to join our client's research and development team in Singapore. As a key member of the team, you will be responsible for developing and testing new food products that meet our high standards for quality, safety, and taste.About Our ClientOur...
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This is an IT support group | Product Specialist
2 weeks ago
Singapore This is an IT support group Full timeOur client is a Singapore-based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high-performing team. They are located in the South area – easily accessible. Duties of Product...
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This is an IT support group | Product Specialist
2 weeks ago
Singapore This is an IT support group Full timeOur client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible. Duties of Product...
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Production Support Specialist
3 weeks ago
Singapore OX CONSULTANCY PTE. LTD. Full timeJob Title: Production Support SpecialistThis is an exciting opportunity for a skilled Production Support Specialist to join our team at OX CONSULTANCY PTE. LTD.About the Role:We are seeking a highly motivated and experienced individual to provide production support for our systems and applications. The successful candidate will have a strong background in...
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Singapore This is an IT support group Full timeCompany: TTI Electronics Asia Pte Ltd Designation: Product Support Intern Date Listed: 28 Nov 2024Job Type: Entry Level / Junior Executive Intern/TS Job Period: From 01 Jan 2025, For At Least 4 Months Profession: Purchasing / Merchandising Industry: Wholesale Trade Location: 16 Changi North Way, Singapore Allowance / Remuneration: $800 - 1,500 monthly...
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Trade Support Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Trade Support Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD.About the RoleThis is an exciting opportunity for an experienced Trade Support professional to work with our clients in Singapore. The successful candidate will be responsible for providing exceptional support in collateral...
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Product Support Specialist
4 weeks ago
Singapore UNITED PERSONNEL SERVICES Full timeOverviewOur client is a global leader in engraving technologies, providing innovative solutions to various industries. They are seeking a skilled Product Support Specialist to join their team.
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Production Support Specialist
4 weeks ago
Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full timeJob OverviewWe are seeking a skilled Production Support Specialist to join our team at Optimum Solutions (Singapore) Pte Ltd. This role is responsible for providing exceptional technical support and resolving complex incidents in a timely manner.The ideal candidate will possess excellent problem-solving skills, a strong understanding of technical systems,...
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Production Support Specialist
4 weeks ago
Singapore SHARE RESOURCES PRIVATE LIMITED Full timeJob SummaryWe are seeking a highly skilled Production Support Specialist to join our team at SHARE RESOURCES PRIVATE LIMITED. As an Engineering Assistant, you will play a crucial role in ensuring the successful completion of assembly builds and tests according to required specifications, drawings, and work instructions.Main ResponsibilitiesSupport Engineers...
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FX Trade Support Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleEstimated Salary: SGD 60,000 - SGD 80,000 per annum.We are seeking a skilled FX Trade Support Specialist to join our team in Singapore. As a key member of our middle office operations, you will be responsible for managing FX, money market, NDF, and OTC derivative transactions.Your primary focus will be on performing settlement matching,...
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Singapore This is an IT support group Full timeWhy join Stryker?Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational...
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Singapore This is an IT support group Full timeLoan Product Manager/ Specialist Responsibilities Research and identify new business opportunities (minor sales scope involved) to grow shares, increase revenue channels and capture new client segments. Be one of the Loan Business owners, coordinate with cross-functional teams (Product, Risk, Marketing, Treasury team) to execute business strategy and...
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Desktop Infrastructure Support Specialist
3 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob OverviewWe are seeking an experienced Desktop Infrastructure Support Specialist to join our team in Singapore. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our desktop infrastructure and providing expert support to our users.
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Product support specialist
1 month ago
Singapore DYNAMITE GAMES PTE. LTD. Full timeWho We Are: Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate...
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Senior Live Chat Support Specialist
4 weeks ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Senior Live Chat Support Specialist to join our team in Singapore.As a Senior Live Chat Support Specialist, you will be responsible for managing customer inquiries from our digital platforms and ensuring that all customer issues are resolved promptly and efficiently.This is an exciting opportunity to work with a...
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This is an IT support group | Product Designer
2 weeks ago
Singapore This is an IT support group Full timeAbout us: Hebei Jinbiao is the current leading specialist for Noise Control Products in ASIA. We are a leading service provider to the construction industry since 2016 and have taken #1 position for noise barrier in Singapore in the recent few years. Our noise barrier products are widely used in LTA, HDB, URA, PUB & various private construction projects....
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Product Supportability Specialist
4 weeks ago
Singapore THALES DIS (SINGAPORE) PTE. LTD. Full timeJob OverviewAt THALES DIS (SINGAPORE) PTE. LTD., we are seeking a skilled Product Supportability Specialist to join our team. In this role, you will be responsible for handling daily escalation tickets and working closely with R&D to resolve issues.About the RoleThis is a key position within our organization, requiring strong analytical skills, excellent...