Product Supportability Specialist
5 days ago
At THALES DIS (SINGAPORE) PTE. LTD., we are seeking a skilled Product Supportability Specialist to join our team. In this role, you will be responsible for handling daily escalation tickets and working closely with R&D to resolve issues.
About the Role
This is a key position within our organization, requiring strong analytical skills, excellent communication abilities, and the ability to prioritize tasks effectively. As a Product Supportability Specialist, you will play a critical role in ensuring the timely resolution of customer issues and providing exceptional support to our customers.
Responsibilities
Some of the key responsibilities of this role include:
- Daily handling of escalation tickets to ensure timely resolution and minimize customer impact.
- Collaborating with R&D teams to reproduce customer issues and apply hotfixes.
- Analyzing Wireshark/TCP-dumps and debugging tools like Burp/Fiddler/Postman to identify root causes.
- Working closely with internal teams to develop and implement support tools and capabilities.
- Providing training and consultation to internal teams on product design, development, and supportability.
Requirements
To succeed in this role, you will require a degree in Computer Science or a related field and significant experience in preparing escalations for R&D review. You should also possess excellent networking knowledge and be proficient in analyzing Wireshark/TCP-dumps and debugging tools. Strong SQL protocol and database skills are essential, as well as solid experience with different operating systems, Unix, Linux, and Windows. A working knowledge of programming languages and scripting languages like Python/Bash/etc. is also required. Finally, you must have excellent prioritization skills and be able to work under pressure to meet deadlines.
Salary Estimate
We estimate that the salary for this role will be in the range of SGD $60,000 - SGD 80,000 per annum, based on the location and industry standards. However, please note that this is an estimate and may vary depending on individual circumstances.
Location
The successful candidate will be based in Suntec City, Singapore, and will be required to work Monday to Friday, 8am-5pm.
-
Executive Support Specialist
7 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout HAYS SPECIALIST RECRUITMENT PTE. LTD.HAYS SPECIALIST RECRUITMENT PTE. LTD. is an IT consulting/IT services firm located in Singapore, expanding and growing a team of people who have a strong passion to create and introduce new products to the world.
-
Food Product Development Specialist
7 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Title: Food Product Development SpecialistWe are seeking a highly skilled Food Product Development Specialist to join our client's research and development team in Singapore. As a key member of the team, you will be responsible for developing and testing new food products that meet our high standards for quality, safety, and taste.About Our ClientOur...
-
Production Support Specialist
4 days ago
Singapore OX CONSULTANCY PTE. LTD. Full timeJob Title: Production Support SpecialistThis is an exciting opportunity for a skilled Production Support Specialist to join our team at OX CONSULTANCY PTE. LTD.About the Role:We are seeking a highly motivated and experienced individual to provide production support for our systems and applications. The successful candidate will have a strong background in...
-
Product Support Specialist
5 days ago
Singapore UNITED PERSONNEL SERVICES Full timeOverviewOur client is a global leader in engraving technologies, providing innovative solutions to various industries. They are seeking a skilled Product Support Specialist to join their team.
-
Trade Support Specialist
7 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Trade Support Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD.About the RoleThis is an exciting opportunity for an experienced Trade Support professional to work with our clients in Singapore. The successful candidate will be responsible for providing exceptional support in collateral...
-
Production Support Specialist
7 days ago
Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full timeJob OverviewWe are seeking a skilled Production Support Specialist to join our team at Optimum Solutions (Singapore) Pte Ltd. This role is responsible for providing exceptional technical support and resolving complex incidents in a timely manner.The ideal candidate will possess excellent problem-solving skills, a strong understanding of technical systems,...
-
Production Support Specialist
5 days ago
Singapore SHARE RESOURCES PRIVATE LIMITED Full timeJob SummaryWe are seeking a highly skilled Production Support Specialist to join our team at SHARE RESOURCES PRIVATE LIMITED. As an Engineering Assistant, you will play a crucial role in ensuring the successful completion of assembly builds and tests according to required specifications, drawings, and work instructions.Main ResponsibilitiesSupport Engineers...
-
FX Trade Support Specialist
5 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleEstimated Salary: SGD 60,000 - SGD 80,000 per annum.We are seeking a skilled FX Trade Support Specialist to join our team in Singapore. As a key member of our middle office operations, you will be responsible for managing FX, money market, NDF, and OTC derivative transactions.Your primary focus will be on performing settlement matching,...
-
Product support specialist
2 weeks ago
Singapore DYNAMITE GAMES PTE. LTD. Full timeWho We Are: Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate...
-
Desktop Infrastructure Support Specialist
17 hours ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob OverviewWe are seeking an experienced Desktop Infrastructure Support Specialist to join our team in Singapore. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our desktop infrastructure and providing expert support to our users.
-
Technical Production Support Specialist
4 weeks ago
Singapore CARECONE PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Technical Production Support Specialist to join our team at CARECONE PTE. LTD.About the RoleThis is an exciting opportunity to work in a fast-paced production support environment, driving COB/volume test exposure and leveraging strong functional knowledge to deliver results.In this role, you will be responsible...
-
Senior Live Chat Support Specialist
5 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Senior Live Chat Support Specialist to join our team in Singapore.As a Senior Live Chat Support Specialist, you will be responsible for managing customer inquiries from our digital platforms and ensuring that all customer issues are resolved promptly and efficiently.This is an exciting opportunity to work with a...
-
Technical support product specialist
1 month ago
Singapore PRISM+ Full timeWe are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills. As a Technical Support Product Specialist, you will be required to perform thorough product testing and evaluation, provide technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues....
-
Product Support Specialist
3 days ago
Singapore ONE VOGUE PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Product Support Specialist to join our team at One Vogue Pte Ltd. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Deliver timely and effective technical assistance to customers via various communication channels.Work...
-
Senior Production Support Specialist
1 month ago
Singapore Unison Consulting Pte Ltd Full timeJob SummaryAs a Senior Production Support Specialist at Unison Consulting Pte Ltd, you will be responsible for providing technical support for our production systems, including Unix scripting, Oracle database management, and Java and web technologies. You will work closely with the Core Application Team to ensure the smooth operation of our systems and...
-
Java Production Support Specialist
3 days ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Java developer to join our team as a production support specialist at APAR TECHNOLOGIES PTE. LTD.
-
Warehouse Specialist
17 hours ago
Singapore QUASAR MEDICAL (SINGAPORE) PTE. LTD. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Warehouse Specialist to join our production support team at Quasar Medical (Singapore) Pte. Ltd.
-
Corporate Support Specialist
5 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeCompany Overview">Hays Specialist Recruitment is a leading global recruitment agency, partnering with top companies to find the best talent. Our clients trust us to deliver exceptional candidates who meet their unique needs.
-
Product Development Manager
5 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeOverviewHAYS SPECIALIST RECRUITMENT PTE. LTD. is a renowned recruitment agency in Singapore, offering expert job placement services to top employers across various industries.Salary and BenefitsWe are currently seeking an experienced Product Development Manager to join our client's fast-growing consumer health company in Singapore. The successful candidate...
-
Executive Support Specialist
7 days ago
Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full timeJob Description:We are seeking an experienced Executive Support Specialist to provide administrative expertise and support the Managing Director of a funds management office in Singapore.Key Responsibilities:Coordinate comprehensive business and family travel arrangements (flights, accommodations, visas, transportation, dining, activities)Manage active...