Logistics (Customer Service Operations) Director or Assistant Director or Senior Manager
1 day ago
About Gain City At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact. About the Role We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies. Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability. Key Responsibilities Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making Ensure full compliance with government regulations and internal SOPs Qualifications and Requirements A minimum of a bachelor's degree in business administration, communications, operations management or a related discipline A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role Experience in managing customer service teams at scale and in hybrid environments Proficient in customer support tools and platforms Strong analytical and problem-solving skills Experience in service industries such as retail or e-commerce is a plus What We Offer At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package. Join Our Team If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing teamNote Only shortlisted candidates will be notified #J-18808-Ljbffr
-
Singapore GAIN CITY LOGISTICS PTE. LTD. Full time**About Gain City** At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of...
-
Director, Customer Service Ops
1 day ago
Singapore GAIN CITY LOGISTICS PTE. LTD. Full timeA leading logistics company in Singapore is seeking an experienced Logistics Director/Senior Manager to oversee customer service operations. This role is critical in ensuring service excellence, leading teams, and implementing effective frameworks. The ideal candidate will have significant experience in customer service, strong leadership skills, and a...
-
Singapore Gain City Group Full timeLogistics (Customer Service Operations) Director At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic...
-
Operations Director
3 days ago
Singapore Michael Page Full timeOperations Director (Healthcare Logistics) Join to apply for the Operations Director (Healthcare Logistics) role at Michael Page About Our Client Our client is a Global Leader in Logistics and Supply Chain Solutions, recognised for innovation and reliability. They are committed to delivering best‑in‑class services to healthcare customers worldwide. Job...
-
Logistics Director
1 week ago
Singapore CGR LOGISTICS PTE. LTD. Full time**Job Summary**:The Logistics Director is a senior management position responsible for overseeing and optimizing the entire logistics and supply chain function within an organization. This role involves strategic planning, leadership, and execution to ensure efficient and cost-effective movement of goods, materials, and information throughout the supply...
-
Assistant Director, Operations
1 week ago
Singapore Live Nation Asia Full timeGet AI-powered advice on this job and more exclusive features. Responsibilities Design strategic event plans that align with show budgets while delivering outstanding experiences. Develop detailed event plans including timelines, budgets, logistics, and manpower staffing needs. Deliver operational plans in a concise and timely manner across all phases of...
-
Singapore GAIN CITY LOGISTICS PTE. LTD. Full time**About Gain City** At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of...
-
Senior Assistant Director
2 weeks ago
Singapore DSTA Full timeJoin to apply for the Senior Assistant Director (Corporate Services)role at DSTA 2 days ago Be among the first 25 applicants Join to apply for the Senior Assistant Director (Corporate Services)role at DSTA Get AI-powered advice on this job and more exclusive features. We are seeking a motivated and strategic leader to oversee DSTA's corporate services...
-
Channel Operations Director
4 days ago
Singapore IVOLOGY CONSULTANCY PTE. LTD. Full timeA CHANNEL OPERATIONS DIRECTOR (LOGISTICS) **manages complex logistics solutions for customers, overseeing their business development, implementation, and optimization to ensure efficient movement and distribution of goods**. This executive-level role focuses on streamlining supply chain operations, reducing costs, and maintaining high service levels by...
-
Singapore Gain City Group Full timeA prominent consumer electronics firm in Singapore is seeking a Logistics (Customer Service Operations) Director to lead their Customer Service Operations division. The role involves overseeing daily operations and ensuring a positive customer experience. Ideal candidates should have a Bachelor's degree, 5+ years in customer service operations, and...
