Expert Booking Coordinator

5 hours ago

Singapore beBeeDetailoriented Full time

Reservation Officer/Senior Reservation Officer

As a key member of our front office team, this role is responsible for handling room reservations, managing bookings and ensuring seamless guest experiences. We are looking for a detail-oriented and organized individual who can handle multiple tasks efficiently and deliver exceptional service to our guests.

  • Key Responsibilities:
    • Respond promptly to room reservation inquiries via phone or email.
    • Handle credit card information and charges for all prepaid reservations securely.
    • Coordinate with operations regarding guest special requests to ensure a smooth check-in process.
    • Input and update reservation information accurately into the system.
    • Manage corporate, airline and group bookings effectively.
    • Follow up and monitor advance deposits or prepayments.
    • Assist in promoting and upselling rooms to increase revenue.
    • Manage no shows and coordinate with the Front Office on applicable charges.
    • Stay informed about special rates, offers and promotions in the hotel and provide updated information to guests.
  • Requirements:
    • NITEC or higher qualification.
    • Relevant working experience in a similar position within the hospitality industry.
    • Excellent interpersonal and communication skills.
    • Ability to multi-task and possess time-management skills.
    • Familiarity with using Opera Cloud is advantageous.

This is an opportunity for a skilled professional to excel in a fast-paced environment and make a positive impact on our guests' experiences.

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