Senior f&b assistant
3 weeks ago
Senior F&B Assistant (Village Hotel Changi)Responsibilities1. Follow proper payroll and uniform procedures.
- Review basic banquet event orders and follow up on all special requests.
- Complete opening and closing side work as assigned and have all tables set according to standards.
- Greet guests at the entrance and seats them.
- Answer the telephones according to hotel’s standards.
- Anticipate and service of guests’ requirements before requests.
- Serve and clear food and beverage items in an unobtrusive and professional manner.
- Present menu and explain all menu items as well as daily specials.
- Familiar with wine lists and in wine and beverage service including glassware used and appropriate garnishes as well as beer and mineral water.
- Utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings.
- Handle money transactions and being responsible for a cash float.
- Assist in doing the opening and closing beverage inventory during their respective shift.
- Organize and be responsible for final set-up arrangements.
- Carry trays, bus and reset tables with line, china, glass and silver.
- Ascertain guests’ satisfaction and handle problems which may arise. Inform manager of the problem.
- Report to the F&B Manager / Assistant Banquet Manager / Banquet Manager any accident immediately no matter how minor.
- Recognize and address potential intoxicate, disruptive or undesirable guests.
- Attend all training programmes and departmental meetings.
- Prepare to be cross-trained in all Food and Beverage Outlets within the department and assists in any areas assigned by the management.
- Respond properly in any hotel emergencies or safety situations.
- Attend meetings and trainings when required.
- Perform other tasks or projects as assigned by management.
- To be able to lead a team under his/ her care whenever is tasked upon.
- To plan and train new staffs under his/ her care following standard procedures set by the management.
- Keep maintenance of operating equipment and report to Senior F&B Executive / Assistant Banquet Manager / Banquet Manager immediately no matter how minor.
RequirementsDiploma in Hospitality or F&B Service
At least 3 years of working experience in relevant field
Positive attitude and team player
Good customer service and interpersonal skills#J-18808-Ljbffr
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