Second Life Manager

Decathlon is your sports wonderland
We are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport
At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together
What is our culture like?
Where decisions spark high-fives:
Decathlon creates a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with energy – turning challenges into triumphs
Our game plan? Preserving the world together
Your career touchdowns:
At Decathlon, career growth is a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure
Live for sports? Now do it for a living:
At Decathlon, immerse yourself in sports events, competitions, and a winning culture. Enjoy exclusive employee discounts on top gear – where games and victories turn into epic celebrations
YOUR ROLE
Please note:
This is a
store operation role . While you will have management responsibilities, a key part of the role involves being present on the ground with your team and customers to drive operations and deliver results.
RESPONSIBILITY 1: Develop, Enrich, and Take Care of Human Capital
Embed and promote the Purpose, Values, and 8 Human Fundamentals within the team.
Recruit, onboard, and train talent aligned with our criteria.
Contribute to ambitious store projects to unify and engage the team.
Ensure a safe, healthy work environment for all.
Implement management practices fostering autonomy and collective value.
Ensure legal, contractual, and code of conduct compliance.
Align team compensation with internal policies in collaboration with the store director.
RESPONSIBILITY 2: Management of Second Life Stock Flow
Oversee processing of returns across store and online channels.
Ensure operational alignment with safety as a priority.
Maintain zero items pending repair and refurbishment standards.
Optimize stock rotation for returns processing.
Track deliveries, manage costs, and liaise with UHC team.
Collaborate on stock distribution and Second Life item availability.
Ensure accurate stock flow from returns to sales, minimizing shrinkage.
Maintain stock accuracy and optimize product lifecycle.
RESPONSIBILITY 3: Manage the “Best in Class” Omnichannel Customer Experience
Lead customer relations with a “best in class” mindset and presence on the floor.
Apply sales, layout, and return fundamentals in-store.
Optimize loyalty program use and customer data.
Act on customer feedback.
Integrate Second Life sections into the product range for easy navigation.
Drive commercial dynamism, boost online stock, and ensure timely deliveries.
Maximize customer satisfaction across all touchpoints.
RESPONSIBILITY 4: Manage Performance Trajectory (People / Planet / Business)
Set ambitious performance goals.
Analyze and forecast performance.
Address gaps between actual and forecasted results.
Optimize scheduling for peak performance.
Develop and implement action plans across People, Planet, and Business including P&L.
Passionate about circularity and sustainability
Driven by environmental impact and product lifecycle.
Hard Skills
Responsibility 1: Team & Culture Management
Company culture
Team and teammate management
Personality-focused recruitment
Responsibility 2: Circular Economy & Stock Flow
Second Life market & circular economy
Refurbishment processes
Stock flow management
IT tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces
Responsibility 3: Customer Experience & Store Operations
Customer relationship management
Store security
Local offer & layout management
Online management (Mirakl)
Responsibility 4: Performance & Sustainability
Resell performance management
Department scheduling & hours management
Commercial dynamism
Department sustainability
Responsibility 5: Daily Store Operations
Duty manager responsibilities
Daily store operations
Soft Skills
Goal setting
Collaboration & cooperation
Organization & efficiency
Adaptability
Continuous learning
Prioritization
Objectivity
Constructive feedback
Emotional intelligence
Additional Benefits
Shareholder opportunities and profit sharing
Internal career progression through Decathlon Academy
Flexible annual sports & health allowance
20% staff discount on all products
Comprehensive medical, dental, and wellness benefits
Supportive community and sports activities
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