Cluster lead

3 weeks ago

Singapore Babilou Family Singapore Pte. Ltd. Full time

Overview As a key role within the Operations department, the Cluster Manager (CM) manages the resources and financial performance of the assigned centres. Reporting to the Operations Head, the CM will play a pivotal role in providing advice on operations topics to support business growth in a dynamic and challenging environment. This role will also work closely with other departments to achieve and implement the strategy, policies, and assigned projects in the company while managing the assigned centres in the cluster. Roles and Responsibilities Teams Management Responsible for the recruitment of his/her leadership team and their onboarding. Manages, organizes, coordinates, and follows up on the activity of his/her team. Defines and runs management processes with teams. Assesses individual and collective performance. Manages talent review and grows the team. Defines clear KPIs and objectives, consistent with the strategy defined by the company. Ensures adherence to tools, guidelines, and processes of the company. Ensures smooth and serene communication both ways from Management to the Centres as well as from Centres to the Management team. Ensures the engagement of the team and reduces the gap between the Centres and the HQ. Works closely with each department and ensures their involvement in operational processes. Ensures good spirit, dynamism, and good values in the management practices of the Operations teams. Ensures good retention and a positive social climate in the Centres. 2. Management of the Centres Responsible for the implementation of the strategy of the company and the initiatives from each HOD across the clusters. Satisfaction and engagement with the families: - Responsible for the satisfaction of the families: KPIs on satisfaction survey, ensures right communication with parents. - Guides the principals to ensure right communication to the parents. - Attends families’ meetings in the centre if needed. Relation with institutional partners: - Positions the company as a real partner for Education (Early Years, Curriculum & Ops Expertise) in Singapore. Supporting our educators: - Develops and builds various communities’ groups within Operations to better support educators in their roles and for best practices/knowledge sharing. 3. Performance of the Centres Occupancy - Monitors monthly occupancy of the centres: Budget, forecast enrolment planning (increased enrolment with reduced withdrawal) and action plans (school presentation, team professionalism, marketing actions, and overall quality of the service provided) to achieve the occupancy targets. - Analyzes the sales funnel conversion closely with Marketing/Sales teams. Management of the P&L - Responsible for the performance and quality of the centres. - Follows up on the performance of each cluster in arranging P&L CM meetings between HR, Finance, and each CM. - Defines and adheres to the P&L budget, analyzes the gaps, optimizes results with proactive and corrective action plans. Works closely with Finance, Marketing, and HR departments. - Manages closely with Cluster Leads and Principals if needed on the staff cost. - Follows up on the staff cost per month closely with Operations Head/HR and finance (staff deployment/Relief staff usage). - Plans and reviews staff deployment on a weekly basis, consistent with the occupancy of the centres. - Designs a tool and process to optimize the deployment of the staff based on the governance policy and brand compliance (teacher/child ratio). - Monitors CAPEX budget and collection fee. - Adheres to Standard Operating Procedures on Financial Matters. 4. Estate Management Works closely with the estate manager who oversees Centres Maintenance and renovation Projects (on current and new centres, where applicable). Job Requirements Equipped with more than 8 years of experience as a manager. Background in Education (Preschool in Singapore will be an advantage). Strong leadership and management skills. Strong Business Acumen. Possess strong written and verbal communication skillsAbility to empathize and communicate with employees and Parents of all levels. Ability to influence Leaders on Change initiatives. Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organization. Strong in Problem Solving. Strong Execution follow-up. Efficient and ability to prioritize and anticipate. An excellent independent worker and a collaborative team player. Results-oriented, self-motivated to define and reach KPIs. Able to manage economic figures and P&L. Able to provide good mentorship and guidance. #J-18808-Ljbffr

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