Assistant/Deputy Manager, Community Relations

Overview

Assistant/Deputy Manager, Community Relations & Administration. Team member of the Community Relations & Administration team working towards improving the high service standard that SCRM strives to achieve. Working together with assistance from the outsourced Facilities Management Company (FMC) to engage Sentosa Cove residents, Sentosa Cove stakeholders and Sentosa island partners with a view to enhancing overall satisfaction levels, tools & resources. Attending to any assigned duties from the General Manager's Office.

Key Responsibilities

Community Relations & Administration

• Develop ideas to engage residents & facilitate conversations, to enhance the value of the precinct.
• Enhance residents' experience by identifying and developing sustainable, unique and interesting programmes and events, to create a strong sense of belonging and ownership among residents.
• Ensure all communication materials are constantly reviewed to ensure the information relayed is kept current and relevant.

Brand and Marketing Communications

• Ensure the Sentosa Cove website and social media accounts are kept updated and current with fresh and engaging content.
• Responsible for the solicitation of privileges and discounts for Sentosa Cove Residents and stakeholders.
• Liaising with SDC Marketing teams for branding and other collaborative opportunities.
• Assist the SDC Communications team with media queries.
• Coordinate and host visits to Sentosa Cove, including requests for filming which will enhance the value proposition of Sentosa Cove as a precinct.
• Coordinate the production of newsletters and other communication collaterals.
• Scanning of media for news and updates on Sentosa Cove.

Engagement of Residents

• Working closely with the outsourced Facilities Management Company (FMC), which is the residents' and stakeholders' first point of contact.
• To handle residents' feedback, complaints and enquiries efficiently by escalating and coordinating with relevant parties to ensure that they are promptly looked into and resolved.
• To handle feedback and incidents involving residents by engaging residents to establish the ground rules.
• To establish formal and informal engagement channels with residents and other stakeholders to develop relationships. This can be done via on-site meetings, informal gatherings and briefings for new residents.

Community & Residents Engagement Events and Activities

• Working closely and collaboratively with FMC, to organize events for placemaking & engagement, to elevate the position of the precinct as a desirable address as well as to engage residents through community bonding activities.

General Manager's Office & other administrative functions

• To plan and execute duties as assigned by the General Manager.
• Provide ad-hoc assistance on all procurement processes through GeBiz.
• Any other projects or duties assigned.

Job Requirements

• Degree in a related field of study, with a minimum of 2-3 years of working experience.
• Experience in customer relations and administrative experience would be an advantage.
• Strong administrative skills that can add value to the team.
• Passion in helping and assisting people, with a flair in anticipating the needs of a diverse international community.
• Calm and composed when under fire.
• Pro-active with a sense of initiative.
• Strong interpersonal skills.
• Ability to multi-task, work under time pressure and possess a keen eye for detail.
• Working knowledge of Microsoft Office is an advantage.

We regret that only shortlisted candidates will be notified.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Administrative, Public Relations, and Management

Industries

• Government Relations Services, Hospitality, and Facilities Services

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