Business Analyst

Overview
Join to apply for the
Business Analyst
role at
TDCX
Get AI-powered advice on this job and more exclusive features. Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
#BeMore
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Extract, transform, and analyse data from multiple sources to provide actionable insights that support operational and strategic decision-making.
Design, build, and maintain interactive dashboards, scorecards, and visualisations to track business performance against key KPIs and SLAs.
Partner with cross-functional teams (e.g., Operations, WFM, QA, L&D, and Sales Enablement) to understand requirements and translate them into effective data solutions.
Conduct deep-dive analysis on performance trends, identifying gaps, opportunities, and root causes, and provide clear recommendations to drive business improvements.
Support forecasting, capacity planning, and performance modelling to enable proactive business planning.
Automate recurring reporting processes to improve efficiency, accuracy, and timeliness of data delivery.
Ensure data integrity, security, and compliance in all reporting and analytics processes.
Provide ad-hoc analysis and insights to support new initiatives, business reviews, and senior leadership discussions.
Drive innovation in reporting methodologies and proactively identify opportunities to enhance data storytelling and stakeholder engagement.
Collaborate closely with management to contribute to the continuous improvement of operational excellence.
Who are we looking for?
Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
Proven experience in extracting, transforming, and loading data from source systems into analytical tools and reports.
Hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions to drive analytical initiatives for internal and/or external stakeholders.
Strong ability to analyse diverse data sets to support business needs and present insights through clear and concise visualisations.
Inquisitive mindset with the proactivity to challenge existing norms constructively.
Excellent communication and presentation skills, with the ability to work effectively in a team environment.
Detail-oriented, independent, and able to perform under pressure to meet deadlines.
Proficiency in advanced Excel and Google Sheets for data analytics is required.
Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
Adaptability to engage with various stakeholders, business models, and projects.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit for more info.
Seniority level
Associate
Employment type
Full-time
Job function
Analyst
Industries: Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at TDCX by 2x
Get notified about new Business Analyst jobs in
Singapore, Singapore .
Related roles
Business Operations Analyst (Changi Airport)
Business Analyst - Regional Marketplace Operations (Entry-Level)
Business Analyst, Regional Operations (Campus Hiring 2025)
Operations Business Analyst - User Experience, Regional Operations
Product Analyst, Strategy and Operations (English)
Business Analyst - Regional Marketplace Operations
Associate/Senior Associate, Business Analyst, Business Consulting
Business Analyst, Regional Operations (Return and Refund)
Business Planning Analyst - Regional Cross Border Commercial (Entry-Level)
Business Analyst - Corporate Digital Banking Platform
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr