EXIM & MFR ENTERPRISE - Assistant Engineer cum Application Specialist

2 weeks ago

Singapore EXIM & MFR ENTERPRISE Full time

Roles & Responsibilities The Asst Engineer cum Application Specialist reports to the Engineering Solution Manager and responsible for providing both In-House equipment technical support and application expertise to internal and external customers/suppliers. This dual-role position includes managing and planning equipment installation, maintenance, troubleshooting& user training, while ensuring optimal equipment performance. It also involves identifying and implementing internal process improvement solutions and supporting sales teams through technical trials, applications, and presentations. Responsibilities: 1. Technical Support & Maintenance Installation, calibration & maintenance work of equipment or instruments at both in house or customer sites. Carry out preventive maintenance and troubleshoot hardware or software issues. Conduct testing and validation to ensure equipment functionality and compliance with standards. Maintain accurate service logs, calibration records, and technical reports. Provide timely field support and coordinate repairs or replacements when required. Source & liaison with equipment suppliers on internal require process specifications for solution proposal. 2. Application Support Demonstrate product and applications capabilities to internal and customers and supplier partners. Provide hands-on user training and guidance on product operation and best practices. Support new product launches, application development, and testing activities. Collaborate with the sales team to design and conduct product trials, evaluations, and demonstrations. Gather customer feedback and report technical or performance issues for product improvement. 3. Supplier, Customer & Internal Liaison Serve as a key contact between equipment suppliers, customers, sales, and product teams to ensure smooth communication & customer satisfaction. Assist in preparing technical documentation, user manuals, and training materials. Provide post-installation support and ensure smooth handover process to customers. 4. Compliance & Safety Ensure all service and application activities comply with company safety, quality &regulatory standards. Follow proper procedures for handling and disposing of laboratory or industrial materials safely. Pre-requisities: ITE or Diploma in Engineering or equivalent technical field. Proven experience in a similar role within manufacturing environment is preferred. Excellent communication and presentation skills. Strong technical troubleshooting and diagnostic skills. Knowledge of instrument & machineries calibration, validation, and maintenance procedures with hands-on ability to use hand tools, gauges, and testing instruments. Proficient in Microsoft Office; experience with CAD or ERP system will be an advantage. A team player with a positive, customer-focused attitude & the ability to work independently when needed. Willing to travel locally or regionally for field service or onsite support (approx. 30-50% regional travel). Tell employers what skills you have Technical DocumentationField ServiceTroubleshootingMicrosoft OfficeERPApplication DevelopmentComplianceApplication SupportTrialsPresentation SkillsCustomer SatisfactionProduct ImprovementLaboratoryTechnical Support

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