Vice president, sales analyst, contact centre

3 weeks ago


Singapore HSBC Full time

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas. We are currently seeking a high calibre professional to join our team as a Vice President, Sales Analyst, Contact Centre. Principal Responsibilities Gather and translate key management information for overall sales, including but not limited to end-to-end sales journeys and overall life cycle management Identify change and/or improvement opportunities to create heightened sales culture and mindset through capturing, analysing and documenting key data points Support and manage performance of Contact Centre Channels to monitor their performance and ensure service level agreements are honoured Support Head of Sales with defining solution options that can be evaluated to recommend the best solution option that meets the needs and brings the most value to stakeholders Lead and collaborate with key stakeholders and participate in projects which can include tasks such as timeline planning, tracking progress to stakeholder engagement Support in forums and committees to represent view of Contact Centre Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards #J-18808-Ljbffr



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    Vice President, Sales Analyst, Contact Centre - Wealth & Personal Banking HSBC SingaporePosted 2 days ago | Hybrid Job | Permanent | Competitive Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the...


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    Vice President, Sales Analyst, Contact Centre - Wealth & Personal Banking HSBC Singapore Posted 2 days ago | Hybrid Job | Permanent | CompetitiveSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the...


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    Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


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    Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support...


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    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Contact Centre...


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    Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful...

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