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Practice engagement manager

2 months ago

Singapore Infosys Limited Full time

About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.Infosys Microsoft Practice: Practice Engagement Manager If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. The Practice Engagement Manager (EM) is responsible for all client interfaces within the assigned account scope in the APAC region – primarily Singapore, Malaysia, Philippines, China, Hong Kong, Vietnam, Thailand and Japan. The EM will work to build an account plan for the Bizapps and Modern Workplace End User Computing, Collaboration and Employee Experience technologies.Responsibilities: The EM has the following key responsibilities within the assigned account scope: Work closely with in-region sales and account teams to maximize the Microsoft Biz Apps and Microsoft Modern Workplace footprint within the industry vertical accounts across the geography. Client relationship management – manage relationships with operational client personnel – those directly involved with the client’s presence. Business development – build a portfolio of up to $30 M - drive revenues within the identified account scope by being the owner of the entire Opportunity Management Cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance. Conduct research and competitor analysis, create proposals/pitches, validate estimates/effort, deliver client presentations and negotiate with clients. Client delivery assurance – assure the client of Infosys commitment and drive the delivery process by working collaboratively with the Delivery Managers in the business unit. Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client. Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources. Take go-to-market solutions to accounts within the account scope - responsible for driving revenues from go-to-market solutions being sponsored by the business unit. Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope. Account planning and governance - completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage. Build an account plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed. Make pricing decisions within the scope of the Master Services Agreement. Support pre-sales proposals for new business development. Provide necessary input for building future alliances with relevant product vendors. Please Note: This description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.Qualifications: Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years’ experience, with strong sales/relationship management/account management experience. 15 to 20 years of business development experience on Microsoft Dynamics 365, Power Platform, Microsoft 365 & related technologies. Track record of interacting and building relationship with CXO level client contacts. Global Delivery Model experience desirable. Experience managing large multi-location consulting engagement teams desirable. Track record as Account Manager in a rapidly growing client relationship highly desirable. Hands-on experience with proposal creation and leading proposal presentations. Strong leadership, interpersonal, communication and presentation skills. Wide variety of IT and business consulting engagement experience. The job entails travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.#J-18808-Ljbffr