Senior Assistant Manager, Programme Management, SMU Executive Development

Responsibilities Act as the lead administrator in the planning, scheduling and delivery of a number of concurrent major executive programmes. Take a lead role in the team on the overall project management and programme delivery from the design and structure communication plans, induction through completion. Ensuring the tasks, quality and deadlines are met for each programme. Provide high-quality customer service to multiple stakeholders with quality management with clients and participants. To facilitate good communications with clients and participants on pre-course preparations, in-class activities, evaluations and other essentials till completion of all modules. Manage programme budgets based on approved costing. Ensure complementary budgeting, forecasting and reconciliation of the expenditures are carried out. Coordinate and administer server programme schedules & a self-mastery in timeline management for executions according to Operations Standard Operating Protocol (SOP): Support our Programme/Client Directors during debrief, suggesting improvements and enhancements to achieve optimal holistic programme experience for the client. Work collaboratively with Client Relationship and Admin team in contracts, procurement, invoicing, collections and other related administrative tasks are completed in a timely and professional manner. Coordinate with our Learning Consultant in portal set up for uploads of programme materials. Coordinate with our Media Designer and Specialist to keep programme website updated, administer e‐invite and e‐direct mailers in selective programme registrations, if required. Coordinate with necessary internal departments for AV support, security & IT as & when required. Provide in‐class support to clients, participants and faculty in ensuring all aspects of programme run smoothly. Ensure evaluation process is followed for each of the programme delivered. Keeping record of attendances, issuance and documentation of certificates and updating of job card after each programme run. Engage in appropriate short‐term projects. Deputise for another Programme Management colleague during her absence as required. Contribute to the general morale and professionalism of the SMU‐ExD team. Other duties as assigned. Qualifications Degree or Diploma with 3-5 years' substantial programme or project management experience or equivalent combination of education and work experience, preferably in hospitality, events or higher education. Excellent team working skills with a flexible can‐do approach, self‐motivation, resilience and a willingness to adapt to the changing needs and priorities in Executive Development and across SMU. A flexible approach to working hours will be required, as post‐holders may be asked to work outside normal office hours on occasion in connection with events and courses. A systematic, thorough, and highly‐organised approach to work with the ability to work in tight deadlines. Exceptional communication, organisational, and time management skills, tolerance for ambiguity and the handling of multiple tasks. The ability to demonstrate a personable and diplomatic approach in dealing with a diverse range of people, including international participants, senior executive visitors, academic staff and other members of the SMU. Ability to exercise sound judgment and creative problem‐solving skills in making decisions. Acting agile towards programme's delivery plan changes. High levels of accuracy and attention to detail when inputting data and providing information. Fluent in Bahasa or Thai language to support Jakarta and Bangkok clients/learners. Ability to work on occasional weekends, weekdays' evening and public holidays. Travel for overseas delivery, whenever required. Other Information Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. #J-18808-Ljbffr