F&B Captain

5 days ago

Singapore Carlton City Hotel Full time

Job Responsibilities:

  • Greets guests and respond to guest inquiries and requests in a prompt and professional manner.

  • Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel's standards.

  • Equips with updated knowledge of the Hotel's products and services especially in the area of F&B offerings.

  • Demonstrates ability to create new and appealing beverage recipes. (Cocktail/Mocktail)

  • Resolves customers' complaints during shift and logs all complaints in log book for further follow up actions.

  • Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.

  • Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.

  • Ensures opening and closing of POS/Shift are in order.

  • Oversees the maintenance cycle for service equipment.

  • Reinforces personal hygiene standards practiced by staff.

  • Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

  • Handles other F&B duties as and when assigned by Assistant Manager / Supervisor

Requirements:

  • Secondary education or equivalent

  • Possess Food & Beverage experience with general knowledge of cocktail/mocktail and Bar operations preferred

  • Demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

  • Possess strong problem solving and training abilities

  • Possess alcohol awareness certification and/or food service permit as required by local government agency

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