Data Centre

1 week ago

Singapore Xtremax Full time

Overview

At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibilities

Infrastructure Management

  • Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems.
  • Conduct regular environmental monitoring checks (temperature, humidity, water leakage).
  • Coordinate with vendors and internal teams for infrastructure issue resolution.
  • Support facility maintenance activities and equipment installations.
  • Maintain proper cable management and facility organisation.
  • Ensure facility cleanliness and operational readiness.

Physical Security

  • Monitor and manage access control systems and CCTV operations.
  • Handle visitor management and escort duties.
  • Maintain accurate security logs and access records.
  • Ensure compliance with physical security policies.
  • Report and escalate security incidents or anomalies.

IT Operations

  • Monitor IT systems health and performance.
  • Perform basic troubleshooting and system administration tasks.
  • Support backup operations and disaster recovery procedures.
  • Process service requests and provide incident management support.
  • Assist with change management activities.
  • Monitor security alerts and perform basic security checks.
  • Support user access management.
  • Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.).
  • Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises.
  • Serve as the first line of operational support for agencies hosting workloads in government data centres.
  • Provide advisory on operational readiness, audit preparations, and infrastructure upgrades.

Documentation & Reporting

  • Maintain up-to-date facility layout and infrastructure records.
  • Update system and operational documentation.
  • Track IT and infrastructure assets.
  • Log activities, incidents, and resolutions.
  • Generate regular operational and maintenance reports.
  • Keep all maintenance records accurate and current.

Must Have

  • Diploma or Degree in IT, Facilities Management, or related field.
  • Must have 2–5 years of relevant experience.
  • Experience in IT operations or data centre operations.
  • Good understanding of infrastructure systems and IT operations.
  • Knowledge of security principles and compliance requirements.
  • Strong problem-solving and analytical skills.
  • Excellent communication and coordination abilities.
  • Ability to work in shifts and respond to emergencies when required.

Good to Have

  • Experience with Singapore Government Project will be advantageous.

Certificate Preferred

  • ITIL Foundation
  • Data Centre Operations certification
  • Basic IT infrastructure certifications
  • Security awareness certification
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