Senior Specialist, Customer Success, Dynamic Yield

1 day ago

Singapore Mastercard Full time

Overview
Senior Specialist, Customer Success, Dynamic Yield
Dynamic Yield is looking for a “dynamic” Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. This role requires understanding the ins and outs of technical data and the ability to synthesize information for customers’ business needs.
Responsibilities
Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
Evangelize adoption of the DY solution and achieve a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
Serve as the primary point of contact to the client during implementations for all work related to the project
Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
Communicate project status and issues internally across multiple organizational levels
Consult with clients on product features, functionality and onboarding best practices
Distill value-matter data from complex databases and reports
Analyze data and provide value-driving recommendations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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