Current jobs related to Business Incident Response Specialist - Singapore - Meta

  • Incident Response Specialist

    1 day ago

    Singapore OCBC Full time

    Role SummaryThis exciting opportunity exists within OCBC's Cyber Security department where you will work alongside a talented team of professionals to protect our digital assets from cyber threats. As an Incident Response Specialist, you will play a key role in responding to and managing cybersecurity incidents in a timely and effective manner.Key...

  • Business Incident Response Specialist

    5 days ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers globally who experience friction on our platforms. This role will be...

  • Incident Response Specialist

    5 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    About the JobNanyang Technology University (NTU) is seeking a Senior IT Security Analyst to join our Division of Academic Computing & Information Services (ACIS). As a key member of our security team, you will be responsible for overseeing incident response efforts, developing and implementing advanced threat detection strategies, and integrating AI and...

  • Incident Response Manager

    4 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Why Work with Us?As a Senior IT Security Analyst at NIE, you will have the opportunity to work with a talented team of professionals who share your passion for cybersecurity. You will be responsible for developing and implementing advanced threat detection and monitoring strategies, leading incident investigations, and coordinating with internal and external...

  • Security Incident Response Analyst

    4 weeks ago

    Singapore SONY ELECTRONICS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Senior Security Incident Response Analyst, you will be responsible and tasked to perform Security Operations Center (SOC) duties. You will leverage SIEM and other security technologies to monitor, support and automate highly dynamic, diverse and complex business environments across the organization in APAC region, interfacing...

  • Director, SecOps and Incident Response

    12 hours ago

    Singapore VISTRA CORPORATE SERVICES (SEA) PTE. LTD. Full time

    Roles & ResponsibilitiesIt's never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without...

  • Digital Forensics

    7 days ago

    Singapore ST Engineering Full time

    Company description: Singapore Technologies Engineering Ltd Job description: ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication...

  • Digital Incident Management Service Specialist

    3 weeks ago

    Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesDigital Incident Management Service Specialist (Infrastructure/ Pharma)9 Months ContractLocation: TuasUp to $8,000 depending on experienceIndustry: PharmaceuticalOur client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new...

  • Incident Response Analyst

    3 weeks ago

    Singapore ENVIRODYNAMICS SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities Provide operational support across multiple data centers, ensuring smooth and efficient functionality. Monitor and respond to alarms and alerts from various systems, including Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other relevant functions...

  • Business Growth Specialist

    4 days ago

    Singapore Global Business Lawyers Network Full time

    We are seeking a Business Growth Specialist to join our team at Global Business Lawyers Network. As a key member of our organization, you will be responsible for identifying new business opportunities and building relationships with clients.**Key Responsibilities:**Conduct market research to identify potential business opportunitiesBuilld and nurture client...

  • Business Support Specialist

    3 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • Business Support Specialist

    3 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • Incident Manager

    3 weeks ago

    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAbout BCSBCS is NETS' wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

  • Incident Manager

    3 weeks ago

    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAbout BCSBCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

  • Incident Manager

    1 week ago

    Singapore Hewlett Packard Enterprise Full time

    Incident Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Production Services Specialist – Incident Management

    3 weeks ago

    Singapore RECRUIT HAUS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Ensure adherence to ITIL best practices for incident and problem management, consistently meeting SLAs and the needs of the organization. Drive timely resolution of complex incidents impacting banking applications. Lead end-to-end triage efforts, working with cross-functional teams (Tech & Business) to recover...

  • Incident Manager

    2 weeks ago

    Singapore JUST AFTER MIDNIGHT PTE. LTD. Full time

    Roles & ResponsibilitiesThe Incident Manager is to closely monitor our client's websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...

  • Analyst, Cybersecurity Incident Response

    3 weeks ago

    Singapore MUFG BANK, LTD. Singapore Branch Full time

    Roles & ResponsibilitiesThe IRMD Cyber Threat and Incident Response is to ensure that key activities in the department relating to Incident Response, Detection mechanisms are in place. Strengthen security policies and standards for the Asia region, to ensure that the security operations, processes, and workflow are compliance with regulations and MUFG’s...

  • SME Business Analyst

    12 hours ago

    Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesOur Singapore office focuses on delivering innovative digital transformation solutions to top-tier banks, insurers, and capital markets. We cultivate a diverse and inclusive environment where talent thrives, offering opportunities for professional growth and development. With access to cutting-edge technologies, our teams work...

  • Business Analyst

    3 weeks ago

    Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesYour new companyThis is a multinational investment bank.Your new roleSupport Front Office applications and electronic trading applications as well as deliver on critical business driven projects and initiatives for ESG governance team. Support core business processes covering portfolio construction, order generation, order...

Business Incident Response Specialist

2 weeks ago

Singapore Meta Full time

Every day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Within Global Response Operations, our Business Incident Response team is responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community. In addition, the team serves as an Account Manager for many of our top 200 advertisers on the platform. The incidents that the team works on often threaten Meta’s brand, revenue, and critical relationships.
The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers who experience friction on our platforms. By leveraging cross-functional partnerships, the BIR team delivers an immediate and personalized experience for constituents and stakeholders during times of crisis. The team operates off-process and overrides barriers to ensure swift issue resolution, prioritizing resources dynamically to assume ownership over mission-critical incidents.
The escalations handled by the BIR team are complex and require expertise in areas such as operations, policy, process, and project management. The team comprises best-in-class specialists who leverage their skills to deliver outsized impact.
To succeed on the BIR team, you must be passionate about social media, real-time crisis management, and working collaboratively in a fast-paced environment. You should have a great interest in customer support and working cross-functionally with multiple domains, including policy and process. You must be comfortable with ambiguity to make quality decisions while remaining open-minded and flexible to feedback. You should be at ease in communicating relevant content and context to inform and enable internal and external partners, including executive-level communication.
Successful candidates for this team are curious, resourceful, adaptable, influential, have a bias toward action, are comfortable with taking intelligent risks, and capable of establishing a collaborative network with partners across multiple domains. They have a proven track record of adjusting to dynamic environments while handling multiple workstreams and maintaining effective communication with all stakeholders, both internal and external.
Business Incident Response Specialist Responsibilities
Review, investigate and coordinate the end-to-end resolution of executive-level incidents in adherence with the respective process and policy frameworks.
Communicate effectively with multiple stakeholders, including external clients, internal partners, and the leadership group.
Serve as the primary communication channel on critical escalations.
Cooperate with a diverse group of cross-functional partners across the business, including those outside of your domain expertise, to coordinate the work and develop long-lasting relationships.
Successfully execute assigned tasks and/or project work, ensuring that goals are met within scope and timelines.
Join and/or organize group meetings to effectively discuss, and occasionally present, on many business matters including core work, projects, and strategy.
Perform root-cause analysis and/or draft post-mortem reports to identify areas of opportunity and issue recommendations to the appropriate audience.
Drive innovation by contributing towards resolving problem statements and proposing improvements to existing processes.
Attend mandatory training and seek knowledge in areas of interest to the business.
Be an expert on interpreting and enforcing Meta's policies and use sound judgment, specific knowledge, signals, and insights to drive scalable solutions to support Meta and our users.
Adopt best practices in order to achieve individual and collective goals.
Minimum Qualifications
Good understanding of how the broader social media landscape operates in the industry.
5+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.
Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.
Demonstrated experience managing and delivering projects.
Proficiency in Chinese Mandarin (preferably business fluent).
Preferred Qualifications
Experience with analytical tools (i.e. Excel, SQL, Tableau).
Understanding of the power of social media for businesses and the issues that are inherent to it.
Experience influencing others leveraging data, analysis and vision.
Experience working directly with global, cross-functional teams to solve issues and develop solutions.
Familiarity with Meta's suite of products.
B.A. or B.S. degree in a related discipline such as Business, Legal, Public Policy, International Relations, or Computer Science.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Apply for this job
Take the first step toward a rewarding career at Meta.
Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you.
#J-18808-Ljbffr