Technical Consultant

1 week ago


Singapore Salt Full time

Overview
Salt is looking to hire Technical Support Manager (API) for a social media client for 12 months & renewable contract role. The ideal candidate is someone who has serviced customers with high expectations using an enterprise product. This role will help to ensure Business Messaging support drives customer and partner growth, retention and advocacy.
Responsibilities
Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required
Own and engage with a growing portfolio of 100+ partners and direct clients
Work closely with product and engineering teams to ensure high customer satisfaction
Collaborate with other regional Scaled Technical


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