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Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full timeTechnical Solutions Consultant RoleThis is a 12-month contract position based in Singapore.The role requires proficiency in Digital Advertising/Advertising Technology/Advertising Solutions.You will be the technical point of contact for our clients and internal stakeholders, becoming an expert on our advertising solutions and consulting with clients on best...
Technical Solutions Consultant
2 weeks ago
**Location**:
***
**Singapore**
***
**Job Type**:
**Consulting**
***
Posted about 9 hours ago
**Sector**:
Operations**Contact**:
Janelle Molina-
**Job Ref**:
45012- Our Big Tech client is looking for an additional Technical Solutions Consultant. This is a client-facing role.**What the role involves**:
- Build technical knowledge and expertise in the company's various advertising products.
- Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups.
- Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or debugging.
- Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
- Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met.
- Identify opportunities to optimize and automate workflows and support processes.
**What we're looking for**:
- At least 2 years of experience in the Digital Advertising and/or Technology industries
- **Experience with troubleshooting and ticket escalation**:
- Experience translating technical concepts and solutions to non-technical audiences
- **Experience of using advertising technologies such as pixels, ad servers, auctions, and delivery**:
- Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP
- **Experience with SQL and Restful APIs**:
