Quality Assurance Team Lead | Call Center Performance

Call Center Manager Location: Central Singapore Salary: Up to $7,000Working Hours: 8:30 AM – 6:00 PM, Monday–Friday About the Role We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets. Responsibilities...

As a Quality Assurance Analyst in PRISM+, your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility that, regardless of the agent approached or the support channel used, customers always get similar excellent treatment. **Responsibilities**: - Maintain and develop internal support and call center...

**Responsibilities**: - Perform transaction monitoring audits in accordance with the Authority’s agreed Marking Guidelines. - Highlight and coach/arrange coaching the identified outliers on the respective non-compliance. - To prepare and broadcast innovative quality initiatives like infographics. - Execute investigations and provided findings as well as...

Call Center ManagerLocation: Central SingaporeSalary: Up to $7,000Working Hours: 8:30 AM – 6:00 PM, Monday–FridayAbout the Role:We are seeking an experienced Call Center Manager to lead our inbound operations. You will drive service excellence, optimize call handling, and manage a high-performing team to achieve operational targets.Responsibilities:Lead...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $3,500-$4,000 Work Timing 1. Mon to Fri - 9 am to 6 PM with one hour lunch break. 2. All Saturdays would be a half day working for him/her (4 hours). 3. All Sundays and Public Holidays will be rest days. Call Center Trainer **Job Description**: We are...

**Call Center Trainer** - 12 months contract **The Client** - MNC IT Consulting **The Opportunity** - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training...

Senior Officer, Quality Assurance and Control Officer, Contact Center Join to apply for the Senior Officer, Quality Assurance and Control Officer, Contact Center role at UOB About UOB United Overseas

Job Role: Quality Assurance LeadLocation: SingaporeJob Type: Permanent / FulltimeJob Description:Quality Assurance Lead should have atLeast 10 years of experience,i. Degree in software engineering, computer engineering, electrical engineering or Infocom-related discipline.ii. At least ten (10) years of working experience in IT system development and...

Job Description: Quality Assurance Lead should have atLeast 10 years of experience, i. Degree in software engineering, computer engineering, electrical engineering or Infocom-related discipline. ii. At least ten (10) years of working experience in IT system development and implementation, with at least five (5) years of experience in creating and...

Our client is a Listed company, specializing in contact center software and other communication technology. **Principal Responsibilities** - Develop and deliver consulting services that support business development & demand generation of the contact centers - Strong focus on Value Realization Services consulting bookings, new revenue growth and renewal of...