TikTok Shop

Overview
TikTok Shop - Analytics & Program Manager, Content & Creator. The Global E-commerce Governance and Experience (GNE) team is committed to building a safe, trusted, and high-quality marketplace for users, sellers, and creators around the world. We design policies, systems, and operations to ensure exceptional service quality and customer satisfaction. This role is part of the Governance and Experience (GNE) team and focuses on analytics, content governance, and creator programs to ensure a safe and trustworthy marketplace.
Responsibilities
Develop and implement data-backed strategies and policies covering content and creator governance, to adhere to markets\' culture, regulations, and nuances.
Formulate comprehensive strategies for monitoring overall content and model performance metrics, addressing violations, implementing RCAs, and working with Algo to improve precision and recall.
Design and implement strategies and policies to mitigate risks, monitor, and enhance the overall quality of the ecommerce content ecosystem.
Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
Collaborate with cross-functional stakeholders -- including Algo, Engineering, Ops, Product, Moderation -- to develop and launch relevant mechanisms, strategies and policies from end-to-end.
Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of strategy launches and policy implementation.
Analyse data trends to maintain and monitor ecosystem health.
Qualifications
Minimum Qualifications
Bachelor\'s degree or equivalent practical experience.
Experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritised.
Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
Some leadership aptitude or past experience with guiding will be a plus.
SQL writing capability and visualisation experience is a must.
Excellent written and verbal communication skills; strong analytical skills with the ability to leverage data insights to explain complex concepts to stakeholders.
Preferred Qualifications
Familiarity with ecommerce compliance and ecosystem management – as well as strategic business sensitivity – will be advantageous.
Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok\'s mission. Our product helps people authentically express themselves, discover and connect. Our diverse teams create value for communities, inspire creativity, and bring joy. We strive to do great things with great people, lead with curiosity and humility, and pursue meaningful breakthroughs as one team. We embrace challenges with an "Always Day 1" mindset.
Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and aim to reflect the communities we reach.
Details
Seniority level: Associate
Employment type: Full-time
Job function: Project Management and Information Technology
Industries: Technology, Information and Internet
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