
Patient Service Representative
1 week ago
Overview
The Patient Relations Officer serves as the first point of contact for our patients, ensuring a welcoming, seamless and reassuring experience during the patient journey at our centre. This role is responsible for managing front-desk registration, addressing patient inquiries, coordinating appointments, and supporting administrative and operational work. The Patient Relations Officer upholds the organization's commitment to patient satisfaction and service excellence.
Responsibilities
- Welcome and assist patients in a professional, courteous, warm manner.
- Uphold high standards of personal grooming and presentation, in alignment with the organisation's image.
- Anticipate patient needs and provide proactive assistance to enhance their comfort and confidence.
- Guide patients through registration,
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