Patient Service Representative
6 days ago
Our Radiology and Health Screening Centre is seeking a highly motivated individual to provide exceptional patient service as the first point of contact.
Key Responsibilities:- Service Excellence: Deliver a high standard of service excellence to all patients by being attentive, empathetic, and responsive to their needs.
- Administrative Support: Assist with patient registration, appointment scheduling, financial counseling, crowd control, and handling phone inquiries in a professional and courteous manner.
- Centre Operations: Prepare the centre for daily operations before opening and ensure proper closure at the end of the day, maintaining a clean and organized reception area.
- Communication: Effectively communicate with doctors, nurses, and other staff members to ensure seamless centre operations.
- Qualifications: Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
- Experience: Minimum 2 years of related clinic assistant or customer service experience preferably in a medical setting
- Skills: Strong interpersonal and communication skills, ability to work independently and adapt to changing situations
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